Jennifer (JP) Pagano

• Recruited to lead swift operational transformation including data and go-to-market processes.
• In 6 months transformed weekly and monthly reporting processes, resulting in a 50% time savings.
• Leading a team of 6 direct reports executing national & owned brand programs in Target, Walmart, Best Buy & TJX Companies.
• Responsible for constructing monthly P&L review including presentation to C-suite.

• Recruited to lead top home furniture category while leading the department through transformation to support rebranding from retail liquidator to home focused market leader.
• Managed P&L of top performing categories & partners to account for up to 30% of company revenue.
• Hired and developed new category team while developing rapid process change to support growth.
• Led the only hardlines category to exceed Q2 goal by 10%.

• Promoted to lead ecommerce, merchandising & demand planning strategy turnaround for Toy, Collectible & Outdoor Play categories.
• In less than 12 months converted imminent failure into double-digit growth.
• Reversed Black Friday/Cyber Monday shortfall into $8M success story.
• Motivated team of 7 direct reports to execute ecommerce strategy by building key brand partnerships with LEGO, Mattel, Hasbro & Pokémon.

Services & Membership

• Promoted to develop ecommerce strategy for $450M product and service portfolio while ushering triple-digit customer acquisition improvement in membership program Total Tech Support.
• Led department wide efforts to improve conversion and attach rate of accessories & services with A/B testing and machine learning (AI) tactics.
• Selected to identify new category growth opportunity by evaluating go-to-market plan for 25 prospective categories.
• Led team of 3 direct reports.

B2B - Best Buy Business

• Recruited back from sabbatical to develop 3-year strategy to grow B2B ecommerce business from $20M to $100M+ in annual revenue.
• Grew B2B ecommerce account base 10x by creating and implementing scalable solutions to drive efficiency and growth.
• Led team of 5 direct reports.

• Responsible for demand planning and forecasting of $250M+ Major Appliance categories including Cooktop, Refrigeration, Seasonal & Accessories.
• Promoted to lead and develop 2 direct reports.
• Promoted to implement Major Appliance category launch on ecommerce platform.
• Pioneered vendor funding negotiationstrategy for online brand placement.