I am a quality and detail oriented professional with 30 years of experience, dedicated commitment to excellent customer service and a passion for going above and beyond for clients. I have over 15 years of experience as a manager consistently praised for strong leadership and a proficiency for learning and applying new skills. Known for performing above expectations, exceeding targets in high pressure situations, and an unwavering commitment to excellence.
Skills
Exceptional Customer Service
Self Motivation and Prioritization
Entrepreneurial Personality
Management
Coaching and Training
Operations Management
Hiring and Onboarding
Adaptability and Flexibility
Problem Resolution
Attention to Detail
Critical Thinking
Professional Verbal and Written Communication
Work History
Entrepreneur
Self
03.2020 - Current
Established customer base of 14 clients that continues to grow by providing personalized attention, addressing concerns promptly, and exceeding expectations
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Expanded client base through referrals by delivering high-quality services consistently over time
Enhanced reputation and built customer loyalty by anticipating and adapting to client needs, providing exceptional customer service, and going above and beyond
Developed trust with clients by being committed, reliable and dependable
Personal Assistant to Owner
Corbo's Pump and Meter
01.2018 - 12.2020
Processed all billing and invoices
Assisted owner in all aspects of business operations
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures
Kept accurate and up to date records on paper and in Microsoft Excel and Word
Demonstrated adaptability by quickly mastering new software applications for various tasks
Provided administrative support to owner
Filled out and maintained all necessary documentation for Department of Transportation and federal requirements
Kept accurate inventory records
Created templates to improve efficiency in data entry and overall functionality of systems, including records for Federal requirements, record keeping, inventory management and invoicing
Co-Manager
Wendy's, The Rawson Group
09.2010 - 02.2017
Directly managed four New Jersey restaurants and one in Staten Island, New York
Co-manager of two phase 1 training stores, and trained new managers in General Manager's absence
Scheduled staff hours and assigned work duties for over thirty employees
Reduced service times in multiple stores by approximately 25%
Instituted recycling program and decreased garbage expenses by 20%
Trained five stores in district on operation and implementation of new Aloha POS system
Led successful Customer Experience Index(CEI) evaluations as Operations Leader and labeled, "a true leader" by Quality Service Control(QSC) Consultant for North Region, Dave Cariello in 2013
Set and beat weekly sales goals of over $52,000
Received "Commitment To Excellence Award" in 2013
Won multiple company cleanliness competitions
Ensured food prep and serving procedures met federal, safety, fire code and health regulations
Resolved customer complaints regarding food quality, service and facilities
Scheduled and received food and beverage deliveries
Ensured spending adhered to budget
Maintained accurate inventory records
Developed and implemented successful drive-thru competitions to improve service times
Responsible for the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company's values
Responsible for all new hire paperwork and onboarding
Licenses: Food Protection Certification from Health Academy of New York, and scored 100 on exam
Office Manager
Title Central Agency
05.2005 - 08.2010
Conferred with realtors, lending institution personnel, buyers, sellers, surveyors, courthouse personnel, attorneys and corporate agents
Searched records, examined titles and scheduled closings for real estate transfers
Maintained information on clients, providers and lenders to ensure proper processing of title orders
Verified data such as properties' legal descriptions, ownership and encumbrances.
Improved policies and procedures including reorganizing filing system for office
Researched, presented and implemented a new computer system, which streamlined operations and improved overall efficiency and procedures
Implemented digitization of files and records
Researched, presented and successfully integrated and installed a new Title software program, which included training the owner and office staff in the proper usage and functionality
Performed clerical duties including answering phones, messages, mail, filing, accounts receivable/payable, email, and creating files and data entry
Assisted owner in successfully closing down business when he retired.
Licenses: Title Insurance Producers License 2008, not currently active
Intake Coordinator
The Watershed Treatment Center
02.2004 - 12.2004
Provided excellent customer service to patients, family members, and healthcare providers during intake process
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies
Reduced errors in patient data entry with thorough verification processes and attention to detail
Completed intake assessment forms and opened files on new patients
Conducted initial evaluations of patient needs and eligibility for various programs or services offered by organization
Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision
Enhanced office productivity by handling high volume of callers per day.
Established rapport with patients through empathetic listening skills and providing accurate and relevant information regarding their intake process
Office Manager
Title Central Agency
01.1997 - 07.2004
**Same As Above**
Conferred with realtors, lending institution personnel, buyers, sellers, surveyors, courthouse personnel, attorneys and corporate agents
Searched records, examined titles and scheduled closings for real estate transfers
Maintained information on clients, providers and lenders to ensure proper processing of title orders
Verified data such as properties' legal descriptions, ownership and encumbrances.
Improved policies and procedures including reorganizing filing system for office
Researched, presented and implemented a new computer system, which streamlined operations and improved overall efficiency and procedures
Implemented digitization of files and records
Researched, presented and successfully integrated and installed a new Title software program, which included training the owner and office staff in the proper usage and functionality
Performed clerical duties including answering phones, messages, mail, filing, accounts receivable/payable, email, and creating files and data entry
Assisted owner in successfully closing down business when he retired.
Certification
Title Insurance Producers License - Department of Banking and Insurance 2008
