JENNIFER L. ALDANA
San Antonio,TX
Summary
ASSISTANT BRANCH MANAGER PROFESSIONAL BIO
Accomplished Branch Operations Assistant Manager with a demonstrated track record of success in branch leadership positions. Well-versed in BSA, OFAC, Patriot Act, and other governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner, and problem-solver.
Overview
18
18
years of professional experience
Work History
Assistant Manager, Branch Operations
Navy Federal Credit Union
Nacogdoches/UVC, Fort Sam Houston, Lackland Branch, TX
02.2010 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Member Synergy strategies were enforced with hands-on assistance to members, assessing needs and maintaining current knowledge of consumer preferences, resulting in high branch member survey results of 95%.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly team huddles to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward achieving goals.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Enforced team guidance and training to improve understanding of internal audit compliance and regulatory requirements.
- Community outreach leads in organizing and overseeing assignments and planning and coordinating in-branch and outreach community events.
- Effectively applied time management skills by completing multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility, performance, and team engagement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Assessed job applications and recommended hiring top candidates for crucial vacancies.
- Successfully onboarded new employees with training and new-hire documentation and facilitated consistent follow-through.
- Achieved SSP Award in 2012
Supervisor Branch Operations
Navy Federal Credit Union
North San Antonio And Lackland Branches, TX
10.2007 - 02.2010
- Resolved escalated member issues
- Conducted reviews of branch policies and procedures for compliance; resulting in perfect Internal Audit in 2008
- Led market-wide volunteer and outreach initiatives increasing team participation and community presence
- Instrumental in the planning of the Lackland & North San Antonio Branch opening
- Coordinated hiring/onboarding/training for North San Antonio and Lackland AFB Branch teams
- Collaborated with branch manager on strategic plans for day-to-day financial operations.
- Demonstrated sound evaluation skills and accurate performance ratings
- Established open and professional relationships with team members to resolve various issues quickly.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Achieved SSP Award in 2007
Member Service Representative
Navy Federal Credit Union
Rota Spain And Whidbey Island, WA
11.2004 - 10.2007
- Helped large volume of members daily with a positive attitude and focus on customer satisfaction.
- Captained 2006 Toys for Tots drive; purchased ten (10) bikes to be donated.
- Captained Whidbey Island Relay for Life, raising $5,800 to donate to American Cancer Society
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- He has led training of four team members in Account Servicing.
- Resolved member concerns with products or services
Education
Bachelor of Arts - Communication Studies
The University of Texas At San Antonio
San Antonio, TX12.2014
Skills
- Regulatory Compliance
- Staff Recruitment and Hiring
- Problem Anticipation and Resolution
- Employee Coaching and Motivation
- Prioritizing and Planning
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Outreach Strategies
Timeline
Assistant Manager, Branch Operations
Navy Federal Credit Union
02.2010 - Current
Supervisor Branch Operations
Navy Federal Credit Union
10.2007 - 02.2010
Member Service Representative
Navy Federal Credit Union
11.2004 - 10.2007
Bachelor of Arts - Communication Studies
The University of Texas At San Antonio
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