Jennifer Burke
Colorado Springs,CO
Summary
Dynamic HR Manager with a proven track record at Charter Communications, adept in performance management and employee relations. Successfully reduced turnover through strategic retention initiatives and compliance with employment laws. Skilled in HR analytics and fostering a collaborative workplace culture, driving organizational development and enhancing talent acquisition efforts.
Overview
15
15
years of professional experience
Work History
HR Manager
Charter Communications, Spectrum
02.2019 - 04.2024
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Managed a team of 12 that included HR Generalists, Recruiters, and HR Coordinators
HR Generalist
Charter Communications, Spectrum
06.2017 - 02.2019
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
HR Generalist -Recruiter
WOW! Internet Cable & Phone
11.2010 - 06.2017
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
HR Specialist - Recruiter
WOW! Internet Cable Phone
11.2008 - 11.2010
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Education
Bachelor of Arts - Human Resources Management
Colorado Technical University
Colorado Springs, CO01-2020
Associate of Arts - Business Adminstration
Pikes Peak State College
Colorado Springs, CO01-2014
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Employee relations
- Employment law compliance
- Performance management
- Organizational development
- Employee retention
- HR analytics
- Talent acquisition
- Leadership development
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with the leadership team in the development of a robust retention model
- Documented and resolved payroll issues with staff abusing the vacation policy which led to thousands in savings.
- Interim HR Director during the pandemic leading the company with policies and procedures to keep employees working, healthy and safe.
- Developed an HR playbook for new leaders to guide with difficult conversations, managing attendance, and employee performance.
- Created and managed an employee engagement committee focused on celebrating employees successes and site achievements through food and fun activities that brought employees together.
Timeline
HR Manager
Charter Communications, Spectrum
02.2019 - 04.2024
HR Generalist
Charter Communications, Spectrum
06.2017 - 02.2019
HR Generalist -Recruiter
WOW! Internet Cable & Phone
11.2010 - 06.2017
HR Specialist - Recruiter
WOW! Internet Cable Phone
11.2008 - 11.2010
Bachelor of Arts - Human Resources Management
Colorado Technical University
Associate of Arts - Business Adminstration
Pikes Peak State College
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