Jennifer L. Carter
Staunton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Human Resources/Payroll Benefits Coordinator
Macoupin County Public Health Department
Carlinville , IL
02.2019 - Current
- Processed new hire paperwork for benefit eligibility and enrollment.
- Reviewed employee benefit requests to ensure accuracy and compliance with applicable laws.
- Assisted in the administration of health, life, disability, and other benefits.
- Maintained documentation related to employee benefits programs.
- Provided support to employees regarding their retirement plans or stock options.
- Prepared reports on the status of employee benefits programs for management review.
- Managed the annual open enrollment process for all eligible employees.
- Developed procedures for the efficient processing of payroll transactions.
- Communicated with third-party vendors regarding billing and services provided.
- Tracked vacation, sick leave, and other time off accruals for all employees.
- Investigated discrepancies between reported hours worked and paychecks issued.
- Responded to inquiries from employees about their benefit packages.
- Collaborated with Human Resources staff on various projects related to payroll and benefits administration.
- Analyzed current processes related to payroll and benefit activities and recommended improvements as needed.
- Assisted in the development of training materials related to benefit program policies and procedures.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Managed timekeeping system and resolved any timecard discrepancies.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Coordinated with HR to ensure accurate employee data for payroll processing.
- Handled the setup and validation of direct deposit instructions for employees.
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
- Developed and evaluated methods and techniques for selecting, promoting and training workers.
- Prepared occupational classifications, job descriptions and salary scales.
- Coordinated with insurance providers to provide employees with benefits information.
- Monitored changes in government regulations relating to employee benefits programs.
Administrative Assistant
Board of Regents
Springfield, IL
06.1992 - 06.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Surgery Scheduling Coordinator
HSHS St. Francis Hospital
Litchfield, IL
01.2013 - 02.2019
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Created a database to track patient information, surgery dates and other relevant data.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Collaborated with hospital administrators on budgeting and cost containment initiatives related to surgeries.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Developed reports detailing upcoming operations and associated costs.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Provided technical assistance to medical personnel using the hospital's computerized scheduling system.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Distributed treatment and procedural information to patients.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Some College (No Degree) - Business Administration
Hickey Business School
St Louis, MOSkills
- Confidentiality
- I-9 documentation
- Microsoft applications
- Payroll policies and procedures
- Time sheet review
- New hire processing
- Interpersonal and written communication
- Office systems management
- Telephone and email etiquette
- Developing office systems
- Record-keeping
- Meeting deadlines
- New employee processing
- Exceptionally organized
Timeline
Human Resources/Payroll Benefits Coordinator
Macoupin County Public Health Department
02.2019 - Current
Surgery Scheduling Coordinator
HSHS St. Francis Hospital
01.2013 - 02.2019
Administrative Assistant
Board of Regents
06.1992 - 06.2024
Some College (No Degree) - Business Administration
Hickey Business School
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