Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jennifer L Centeio

Jennifer L Centeio

Southbridge,MA

Summary

Self-motivated Operations Manager delivering executives supports and team leadership to business operations. Successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

19
19
years of professional experience

Work History

Cook

Great Oak Pizza
Southbridge, MA
04.2023 - Current

Purpose:

Assist the Owners with plans and preparations of menu items to ensure the highest quality service and experience for our customers.

Essential Job Functions:

  • Prepare and cook food items using various cooking methods and techniques to specified recipes and standards.
  • Assist with training and supervising potential new line cooks to develop new skills and improve team performance.
  • Help management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Rotate stock items according to expiration dates.
  • Stored food properly following health regulations guidelines.
  • Clean and sanitize work stations and equipment, complying with regulatory procedures.
  • Enforce portion control standards as outlined by management team.
  • Monitor temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Field Operations Manager

CubeSmart Self Storage
Boston, MA
04.2007 - 05.2011

Purpose:
Assist with management of facets of the daily operation of the store through effective planning and utilization of resources to maximize net operating income and customer satisfaction.

Essential Job Functions:

  • Maintain efficient and superior Customer Service in-store and over the telephone.
  • Rent units to customers.
  • Responsible for recording receipts and information into the computer utilizing the Company's Data Base while maintaining current information and knowledge on rented space and vacancies.
  • Respond to customer inquiries regarding rentals.
  • Conduct daily visual audits of entire complex, lock checks and space audits.
  • Prepare and make daily bank deposits.
  • Maintain vacant units in clean, rentable condition at all times and maintain cleanliness of storage office and restrooms.
  • Responsible for collections of delinquent customers.
  • Perform light construction and maintenance.
  • Perform over-locking and unlocking of units.
  • Assist in Auction Procedures on a monthly basis.

Associate Manager

Godiva Chocolatier Inc
Boston, MA
10.2006 - 04.2007

  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed fifteen to twenty employees.
  • Conducted hiring/firing procedures and all scheduling procedures.
  • Recruited and trained new employees to meet job requirements.
  • Wrote up sales goals for the store and individual goals for all employees.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Conducted a Corporate Outreach Program.
  • Analyzed business performance data and forecasted business results for upper management.
  • Oversaw inventory levels, making adjustments as needed based on sales trends.
  • Ordered supplies on a monthly basis.

Sales Floor Team Lead - Hardlines

Target
Newington, CT
12.2005 - 09.2006
  • Managed ten to twenty sales floor team members.
  • Managed five departments within the store.
  • Assisted in the selection and training of high caliber team members.
  • Performed research on all out-of-stock merchandise for my five departments.
  • Conducted weekly verification of all consumable products to remove expired products.
  • Responsible for running and reviewing Item Investigation Reports, Research Reports, and Ad Set-Up Reports.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built and maintained relationships with multiple vendors (Gillette, Schick, Aveeno, Bic, etc.) to ensure business growth and locate new opportunities within reach based on sales reports.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Organized promotional events to increase product awareness.

Education

Associate of Applied Science - Criminal Justice/Juvenile Justice

Kaplan University
Davenport, IA
08-2009

Some College (No Degree) - Culinary Arts/Hospitality Management

Le Cordon Bleu College of Culinary Arts
Boston, MA

Skills

  • Business Development
  • Performance Management
  • Team Leadership
  • Time Management
  • Sales Techniques
  • Proficient with use of Microsoft Office

References

References available upon request.

Timeline

Cook

Great Oak Pizza
04.2023 - Current

Field Operations Manager

CubeSmart Self Storage
04.2007 - 05.2011

Associate Manager

Godiva Chocolatier Inc
10.2006 - 04.2007

Sales Floor Team Lead - Hardlines

Target
12.2005 - 09.2006

Associate of Applied Science - Criminal Justice/Juvenile Justice

Kaplan University

Some College (No Degree) - Culinary Arts/Hospitality Management

Le Cordon Bleu College of Culinary Arts
Jennifer L Centeio