HR/Administrative director with management experience and exceptional people skills. Versed in multiple facets of divisional management and communication. Dedicated professional with a passion to learn and help others by utilizing strong interpersonal communication skills. Seeking and opportunity to grow and expand my contribution to the financial Industry.
Overview
20
years of professional experience
Work History
PRMI, MID-ATLANTIC DIVISION
Towson, Maryland
Licensed Loan Officer Partner and Processor
01.2020 - Current
Job overview
Originate and process residential mortgage loans
Contacts applicants by telephone, e-mail, or in-person meetings to gather financial information, including employment situation, salary, assets, financial status, current debts, and current expenses
Maintain a high standard of customer care while actively listening to customers to understand their views and needs
Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
It was my personal decision to transfer from management to a production position so I could fulfill my lifelong goal of moving to a warmer climate and living by the sea
I am grateful to my employer of many years for accommodating my wishes.
HR/Administrative Manager
10.2009 - 12.2019
Job overview
Developed policy and procedures for an expanding mortgage division
Supports division president as liaison between division management and corporate departments
Facilitates the on-boarding process of new hires as well as the launching of new branches
Advise satellite branch managers on payroll, HR, licensing, accounting and government reporting
Manage flagship office's in-house network system in addition to general office duties
Recognized as employee of the year in 2014.
NEWPORT SHORES MORTGAGES
Bel Air, MD
Loan Officer Assistant
04.2007 - 10.2009
Job overview
Gathered required information from customers for settlement reviews and followed up on management determined results
Loaded consumer loan applications into the Encompass loan processing program
Delivered prompt, accurate and excellent customer service while maintaining a robust customer database
Mastered mortgage software to assist loan officers with the mortgage loan process
Prepared and presented marketing pieces
Attended Settlement meetings on behalf of Loan Officer
PENNSYLVANIA DEPT OF CORRECTIONS
Camp Hill, PA
Correctional Officer
01.2004 - 04.2007
Job overview
Attended regular training and maintained appropriate certifications
Maintained daily logs of shift activity
Enforced resident behavior management system and wrote incident reports for infractions
Supervised inmates during meals, visits, recreation, telephone calls and shower time
Maintained correct physical head count at all times
Continually monitored dormitories for inappropriate activity
Maintained communications with all other areas of the facility at all times
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
Supervised the meal distribution and observed inmates during meals
Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
Education
Federal & State Mortgage Laws
NMLS
January 2017
University Overview
Completed State and Federal required training to obtain a Maryland Mortgage Originator's license. Completed continued education to maintain license since, .
Complete annual training for fraud awareness, security threats, privacy act
As it pertains to the Mortgage Industry
Attended Company sponsored HR Workshops, Mastermind programs & Industry related seminars
Certificate of Completion: Corrections
Department of Corrections Training Academy
Completed coursework in Corrections, State Policy and Law
University Overview
Interpersonal communication skills, firearms training, hand to hand combat and self-defense disciplines, Inmate population control
Ranked in Top 5% of class
North Carolina Wesleyan College
Associate of Arts from English
Skills
Computer proficient
Financial records and processing
Reports generation and analysis
Operations management
Excellent communication
Creative Problem Solving
Customer Satisfaction
Multi-Task Management
Client Relations
Payroll
Timeline
Licensed Loan Officer Partner and Processor
PRMI, MID-ATLANTIC DIVISION
01.2020 - Current
HR/Administrative Manager
10.2009 - 12.2019
Loan Officer Assistant
NEWPORT SHORES MORTGAGES
04.2007 - 10.2009
Correctional Officer
PENNSYLVANIA DEPT OF CORRECTIONS
01.2004 - 04.2007
Federal & State Mortgage Laws
NMLS
Certificate of Completion: Corrections
Department of Corrections Training Academy
Completed coursework in Corrections, State Policy and Law