Jennifer Demmy
Harrisburg,Pa
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
15
15
years of professional experience
Work History
Daycare Teacher
Calvary Kids Child Care Center
01.2024 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
Paraprofessional Aide
GHR Education
08.2023 - 11.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
- Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
- Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
- Participated in professional development opportunities, continuously refining teaching techniques for improved student outcomes.
- Implemented behavior management strategies effectively, leading to decreased disruptions in the classroom setting.
- Utilized various instructional tools and resources for a more interactive learning environment, enhancing student engagement.
- Provided essential support during standardized testing periods, ensuring proper accommodations were implemented for students with specific needs.
- Promoted a growth mindset among students by encouraging perseverance and resilience in the face of difficulty.
- Collaborated with special education staff to develop individualized learning plans for students with unique needs.
- Contributed to increased overall academic achievement by consistently implementing effective instructional strategies under teacher guidance.
- Supported diverse learners by adapting instructional materials, making them accessible to all students regardless of background or ability level.
- Supported classroom teachers in the design of assessments, ensuring students'' mastery of learning objectives was accurately measured.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Took part in professional development workshops to boost skills.
- Enforced rules and instructions to maintain discipline.
BDC Representative- Service
Turner Chevrolet
05.2023 - 08.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
Patient Care Coordinator
Advanced Pediatric Dentistry
01.2023 - 03.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Access Representative
Penn State Hershey Medical Center ER
03.2022 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
CNA
Penn State Hershey Rehabilitation Hospital
09.2019 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Daycare Teacher
Calvary Kids Child Care Center
10.2016 - 09.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
Medical Assistant
Aspire Care
06.2014 - 10.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified patient insurance coverage and collected required co-payments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Pinnacle Health Fisher Road Family Practice
07.2009 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
CNA -
Dauphin County Technical School
12.2018
Medical Assisting -
Harrisburg Area Community College
05.2009
Graduate -
Central Dauphin East High School
01.2005
Skills
- Classroom Assistance
- Positive Reinforcement
- Emotional Support
- Transportation Assistance
- Special Education
- Computer Skills
- Patient
- Calm and Patient Demeanor
- Classroom Organization
- CPR and First Aid
- Lesson Planning
- Data Collection
- Schedule Management
- Arts and crafts
- Child Development
- Clerical Support
- Effective Communication
Timeline
Daycare Teacher
Calvary Kids Child Care Center
01.2024 - Current
Paraprofessional Aide
GHR Education
08.2023 - 11.2023
BDC Representative- Service
Turner Chevrolet
05.2023 - 08.2023
Patient Care Coordinator
Advanced Pediatric Dentistry
01.2023 - 03.2023
Patient Access Representative
Penn State Hershey Medical Center ER
03.2022 - 12.2022
CNA
Penn State Hershey Rehabilitation Hospital
09.2019 - 03.2022
Daycare Teacher
Calvary Kids Child Care Center
10.2016 - 09.2019
Medical Assistant
Aspire Care
06.2014 - 10.2016
Medical Assistant
Pinnacle Health Fisher Road Family Practice
07.2009 - 06.2014
CNA -
Dauphin County Technical School
Medical Assisting -
Harrisburg Area Community College
Graduate -
Central Dauphin East High School
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