Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L. Eckwerth

Brewster,United States

Summary

Responsible and dedicated animal care professional with proven abilities in cleaning cages and managing supplies. Meets animal needs with compassion and love for every creatures. Offers excellent time management, multitasking and organizational skills. Successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

31
31
years of professional experience

Work History

Veterinary Assistant

Southeast Animal Hospital
Brewster, NY
02.2022 - Current
  • Ensured that cages were kept clean at all times.
  • Prepared laboratory slides for microscopic examinations.
  • Cleaned and sterilized exam rooms between appointments.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Maintained accurate medical records of all patients.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Provided emotional support to pet owners during difficult times.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Educated clients on proper animal health care routines.
  • Provided detailed patient care instructions to pet owners.
  • Attended regular continuing education courses related to veterinary medicine.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Responded promptly to emergency calls after hours.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Ordered medication refills when needed.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Obtained information and history from clients to maintain medical charts.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Released patients to owners with care directions from veterinary staff.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Trained new veterinary staff on office procedures and requirements.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Documented and tracked treatment activities.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Assisted veterinarians in examining animals.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Operated radiographic and ultrasound equipment.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Handled and restrained animals following safety requirements and procedures.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Delivered emergency first aid to sick or injured animals.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Monitored post-surgical pet care and administered medication under vet direction.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Administered immunizations and treatments following veterinarian instructions.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Greeted clients and their pets upon arrival at the clinic.
  • Processed payments from clients including cash, credit cards, and checks.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered telephones and directed calls to appropriate medical or administrative staff.

Veterinary Assistant/Veterinary Receptionist

Middlebranch Veterinary
Carmel, NY
11.2010 - 02.2022
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Attended regular continuing education courses related to veterinary medicine.
  • Maintained accurate medical records of all patients.
  • Provided detailed patient care instructions to pet owners.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Provided emotional support to pet owners during difficult times.
  • Prepared laboratory slides for microscopic examinations.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Ordered medication refills when needed.
  • Ensured that cages were kept clean at all times.
  • Educated clients on proper animal health care routines.
  • Responded promptly to emergency calls after hours.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Cleaned and sterilized exam rooms between appointments.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Obtained information and history from clients to maintain medical charts.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Documented and tracked treatment activities.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Trained new veterinary staff on office procedures and requirements.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Released patients to owners with care directions from veterinary staff.
  • Operated radiographic and ultrasound equipment.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Advised clients on animal care, nutrition and behavior problems.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Sterilized and maintained veterinary care instruments and equipment.
  • Monitored post-surgical pet care and administered medication under vet direction.
  • Handled and restrained animals following safety requirements and procedures.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Restocked and sanitized exam rooms for ample supplies and disease control.
  • Collected fluids from animals for laboratory testing.
  • Delivered emergency first aid to sick or injured animals.
  • Administered immunizations and treatments following veterinarian instructions.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Filed medical records in an organized manner for easy access when needed.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Kept track of client's payment history and updated account information accordingly.
  • Processed payments from clients including cash, credit cards, and checks.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Greeted clients and their pets upon arrival at the clinic.
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Processed financial transactions for clients.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Worked with clients to processes all financial transactions.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Answered telephones and directed calls to appropriate medical or administrative staff.

Veterinary Technician (not Licensed)/Veterinary Assistant/Veterinary Receptionist

Lincolndale Veterinary Center
Lincolndale, NY
04.2003 - 10.2010
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Responded promptly to emergency calls outside normal business hours.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Dispensed prescription medications upon request from veterinarians.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Prepared and labeled medications and instructed client on administration.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Assisted with polishing, removing stains and other dental procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Administered and monitored anesthesia for surgeries and operations.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and reviewed records and consent forms.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Supervised vet techs and scheduled appointments.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Educated clients on proper animal health care routines.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Provided detailed patient care instructions to pet owners.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Provided emotional support to pet owners during difficult times.
  • Ordered medication refills when needed.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Attended regular continuing education courses related to veterinary medicine.
  • Maintained accurate medical records of all patients.
  • Responded promptly to emergency calls after hours.
  • Ensured that cages were kept clean at all times.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Prepared laboratory slides for microscopic examinations.
  • Operated radiographic and ultrasound equipment.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Released patients to owners with care directions from veterinary staff.
  • Documented and tracked treatment activities.
  • Trained new veterinary staff on office procedures and requirements.
  • Delivered emergency first aid to sick or injured animals.
  • Clipped animals' claws and polished teeth to maintain hygiene.
  • Monitored post-surgical pet care and administered medication under vet direction.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Interpreted lab results for heartworm testing, parasites, and skin scrapings.
  • Administered immunizations and treatments following veterinarian instructions.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Handled and restrained animals following safety requirements and procedures.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Advised clients on animal care, nutrition and behavior problems.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Ordered office supplies as needed.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Kept track of client's payment history and updated account information accordingly.
  • Processed payments from clients including cash, credit cards, and checks.
  • Greeted clients and their pets upon arrival at the clinic.
  • Filed medical records in an organized manner for easy access when needed.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Processed financial transactions for clients.
  • Worked with clients to processes all financial transactions.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Kennel Worker/Veterinary Technician (not Licensed)/Veterinary Receptionist

Mahopac Animal Hospital
Mahopac, NY
12.1993 - 02.2003
  • Sanitized equipment used during grooming processes according to established guidelines.
  • Performed basic office tasks such as answering phones and scheduling appointments.
  • Administered medications as directed by veterinarians.
  • Observed animals' behavior to detect signs of illness or injury.
  • Trained new staff members on proper animal handling techniques.
  • Ensured that all safety protocols were followed when handling animals.
  • Communicated effectively with owners regarding their pet's care plans.
  • Cleaned and disinfected cages, kennels, runs, and animal holding areas.
  • Organized supplies needed for daily operations of the kennel facility.
  • Walked dogs on a daily basis to ensure they received exercise.
  • Assisted with grooming activities such as brushing fur and trimming nails.
  • Provided food, water, and bedding for animals in care.
  • Maintained records of animal feedings, medications administered, and other pertinent information.
  • Recorded detailed notes regarding each animal's health conditions.
  • Kept work area clean and organized at all times according to company standards.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Walked dogs while enforcing good behavior and manners.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Administered medications to animals.
  • Screened individuals interested in adopting pets.
  • Taught animals sit, stay and other basic commands.
  • Socialized animals to prepare for adoption.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
  • Responded promptly to emergency calls outside normal business hours.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Dispensed prescription medications upon request from veterinarians.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted with polishing, removing stains and other dental procedures.
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
  • Administered and monitored anesthesia for surgeries and operations.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Prepared and reviewed records and consent forms.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Prepared and labeled medications and instructed client on administration.
  • Supervised vet techs and scheduled appointments.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Designed medication and exercise plans for animals to optimize health.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Operated x-ray machines and exposed radiographic films.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Kept track of client's payment history and updated account information accordingly.
  • Processed payments from clients including cash, credit cards, and checks.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Greeted clients and their pets upon arrival at the clinic.
  • Ordered office supplies as needed and maintained a clean reception area.
  • Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Ensured that all safety protocols were followed while handling animals in the facility.
  • Processed incoming mail on a daily basis.
  • Followed up with clients after their visits to ensure satisfaction with services provided.
  • Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.
  • Processed financial transactions for clients.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Worked with clients to processes all financial transactions.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Education

High School Diploma -

Mahopac High School
Mahopac, NY
06-1995

Skills

  • Reception support
  • Emergency and preventive care
  • Animal restraint
  • Patient bathing
  • Surgical procedures and support
  • Gowning and gloving procedures
  • Conduct necropsies
  • Pre-anesthetic preparation
  • Lab operations
  • Animal handling
  • Procedure support
  • Euthanasia assistance
  • Patient restraint
  • Sanitation protocols
  • Veterinary terminology
  • Tick removal
  • Preventative medicine
  • Dental prophylaxis
  • Sample collection
  • Medical record-keeping
  • Medication administration
  • Pharmacy inventory
  • Careful restraint
  • Radiology techniques
  • Reception duties
  • Surgical assistance
  • Animal safety
  • Vaccine administration
  • Animal behavior
  • Post operative care
  • Cleaning and sanitizing
  • Client education
  • Anesthesia monitoring
  • Veterinary standards and procedures
  • Intravenous catheterization
  • Animal nutrition
  • Client communication
  • Reception area maintenance
  • Patient flow management
  • Animal grooming
  • Laboratory procedures
  • Appointment scheduling

Timeline

Veterinary Assistant

Southeast Animal Hospital
02.2022 - Current

Veterinary Assistant/Veterinary Receptionist

Middlebranch Veterinary
11.2010 - 02.2022

Veterinary Technician (not Licensed)/Veterinary Assistant/Veterinary Receptionist

Lincolndale Veterinary Center
04.2003 - 10.2010

Kennel Worker/Veterinary Technician (not Licensed)/Veterinary Receptionist

Mahopac Animal Hospital
12.1993 - 02.2003

High School Diploma -

Mahopac High School

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Jennifer L. Eckwerth