Jennifer L Gallo
Fairfield,NJ
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Behavioral Assistant
Cambridge Behavioral Health, LLC
10.2023 - Current
- Provide in-home behavioral support to youths (5-18)
- Supervise student behavior during daily academic routines to secure safety of students and staff
- Utilize positive reinforcement to maximize desired behavior outcomes
- Consult with BCBA regular education classroom teachers to develop modifications and intervention strategies
- Maintain accurate and confidential records of assigned clients
- Plan and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills
Administrative Assistant
Catbridge Machinery
11.2022 - Current
- Provide administrative support to Technical Support Engineer from sales to shipping
- Coordinate flow of information on projects between all departments in company
- Communicate with customers on all phases of project and obtain documentation needed throughout process such as mechanical, electrical and material specifications
- Maintain project details and timelines for customers, departments and update company schedules to reflect project tasks
- Arrange Factory Acceptance and shipping of machine
- Developed strategies to streamline and improve office procedures
Director of Special Events/Administrative Coordinator
The Dravet Syndrome Foundation
03.2019 - 08.2022
- Director of Special Events - Managed coordination and planning of special fundraising events from planning stages to execution with as many as 250 guests
- Work with various committee members throughout country on their event developing budgets and timelines for their gala
- Oversee planning calls, procure national sponsors, set up event portals, manage ticket sales and donations
- Promotion of events on website and social media outlets
- Develop all printed materials and develop content for virtual program
- Assist committee with both silent and live auction items, donations, local sponsors and securing of event Honoree(s)
- Secure and negotiate contracts with all vendors for venue, entertainment, emcee, photographers and AV
- Establish and carry out Run of Show for successful event
- Administrative Coordinator - Streamline foundation's workflow managing everyday data entry and support group management while collaborating and assisting with entire staff
- Compiling volunteer forms, returning support type voicemails and emails
- Monitoring our facebook group for private messages, reviewing membership requests, and vetting negative content
- Support community awareness by developing facebook profile frames, gifs and stickers for social media
- Execute T-shirt fundraising campaigns from design to promotion
- Management of all in-house inventory
- Distribution of merchandise orders, fundraising incentives, registration kits for virtual events and bereavement packages for families in our community
- Fulfillment of our Newly Diagnosed Package, Birthday Buddies and Sibling Kits programs
Site Development Network Project Program Manager II/Network Business Analyst II
Sprint
08.2013 - 04.2020
- Site Development Network Project Program Manager II - Manage development and implementation process of building and expanding company network
- Monitor projects from initiation through delivery
- Responsible for assembling project team consisting of Construction Manager, Site Acquisition Vendor, Engineering Firm and General Contractor, assigning individual responsibilities, identifying appropriate resources needed and develop schedules to ensure timely completion of project within forecast and communicating with area manager to perform site plans and/or modifications
- Negotiate payment and lease terms for company's entitlement rights on both existing and potential sites
- Handle FDNY and DOB violations and permit renewal fees
- Network Business Analyst II - Perform analysis of business process and data that pertain to business issues
- Provide reporting solutions and data metric analysis that may identify business trends and results
- Utilize data to explain business issues and financial implications, recommend workflow improvements, or enable business units to accomplish objectives
- Work with various units to accomplish company objectives
Dealer Relations Manager
Cardtronics, Formerly Access to Money
11.2010 - 08.2013
- Provide quality customer service via phone and personal interaction with sales representatives, vendors and dealers in proper and professional manner
- Support Sales Department by activating new accounts with receipt of new paperwork for coordination of ATM installation
- Perform criminal background checks on ATM owners
- Use of multiple databases in order to activate and monitor ATM machines
- Modify surcharge, bank account changes, machine types and web access viewing for dealers as needed
- Report all monthly activation and equipment sales to Vice President of Sales
- Create purchase agreements and work with Accounting Department for invoicing of customers
Data Processing Manager
Access to Money
06.2009 - 11.2010
- Oversee data processing department managing workflow while ensuring data is being entered timely and accurately
- Maintain awareness of each person's workload and participate in quality control function
- Ensure team members consistently work together with other departments and service customers courteously
- Evaluate job performances of all team members
- Review files and paperwork to be processed
- Responsible for entering all pertinent information for each ATM machine that processed through company, information included Partner, Merchant and Commission term lines
- Support co-workers monthly during commission time
- Liaison for company database during system malfunctions
Behavior Health Counselor
Saint Clare's Health System
09.2007 - 12.2009
- Assist in providing patient care services to psychiatric patients ranging from 5-17 years of age
- Provide safe and structured environment including accurate completion of Level of Observation and Behavior Management Sheets
- Perform belongings and body search for new or returning patients
- Assist during restraint or seclusion of patients with ability to de-escalate situations
- Document patient's current conditions
Education
Bachelor of Arts - Psychology
College of Saint Elizabeth
Convent Station, NJ05.2001
Associate in Arts -
County College of Morris
Randolph, NJ01.1999
Skills
- Data Entry & Database Management
- Spreadsheet Management
- Time Management
- Organizational Skills
- Attention to Detail
- Critical Thinking & Problem Solving
- Behavior Intervention
- Project Scheduling
- Program Development
- Vendor Management
- Cross-functional/Resource Coordination
- ERP System Proficiency
Volunteer Experience
- PerformCare Family Leaders Committee, Robbinsville, NJ, 08691, 09/01/16, Present
- Dravet Syndrome Foundation, Cherry Hill, NJ, 08034, 10/01/14, Present
- Walk For a Brighter Tomorrow, Edison, NJ, 08817, 10/01/08, 10/01/11
Referrals
Referrals available upon request
Timeline
Behavioral Assistant
Cambridge Behavioral Health, LLC
10.2023 - Current
Administrative Assistant
Catbridge Machinery
11.2022 - Current
Director of Special Events/Administrative Coordinator
The Dravet Syndrome Foundation
03.2019 - 08.2022
Site Development Network Project Program Manager II/Network Business Analyst II
Sprint
08.2013 - 04.2020
Dealer Relations Manager
Cardtronics, Formerly Access to Money
11.2010 - 08.2013
Data Processing Manager
Access to Money
06.2009 - 11.2010
Behavior Health Counselor
Saint Clare's Health System
09.2007 - 12.2009
Bachelor of Arts - Psychology
College of Saint Elizabeth
Associate in Arts -
County College of Morris
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