ATS
Jennifer L. Howe
Human Resources Manager
MI
Summary
Conscientious and compassionate Human Resources Manager with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Forward-thinking with expertise in hiring, developing and motivating employees. Well-versed in explaining benefits packages to assist employee comprehension and decision-making. Builds rapport at all levels and resolves issues professionally.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Owner and Leadership Coach
J. Howe Leadership Coaching
09.2021 - Current
- Guide individuals on their journey to becoming strong, empathetic, and impactful leaders.
- Provide executive and leadership development coaching that results in improved organizational effectiveness, achievement of professional and organizational goals, and improved personal and team satisfaction and retention.
- Develop a customized coaching plan based on a variety of assessment tools and analysis.
- Facilitate one on one and group coaching sessions, working in partnership with clients to identify opportunities to utilize effective communication, leading with emotional intelligence, team coaching, and navigating obstacles at various levels of leadership development.
- Use empathetic listening and flexible communication to facilitate team synthesis, buy-in, and action plans that achieve results.
Business Development Manager
The Care Team Home Health and Hospice
01.2019 - 09.2021
- Increased shared sales territory and referrals by 50% within my first 6 months; consistently grew territory and exceeded monthly sales goals by identifying and developing new client opportunities through cold – calling, relationship building and fostering, needs assessments, forecasting, and region planning.
- Conducted substantive content discussions with hospitals, long term care facilities, and key physician stakeholders to increase revenue and market presence.
- Collaborated with social workers, nurses, physicians, administrators, and facility owners to assess client needs, recommend customized solutions, and implement various site – specific programs.
- Hosted in-person and virtual networking events to foster the development of new professional relationships and referrals.
- Developed community education programs for long-term care employees, family members, local community members, and professionals.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Executive Director
Bickford Senior Living
10.2017 - 12.2018
- Increased census from 60% to 100% within first three months as the Executive Director and held census at no less than 93% during my tenure.
- Decreased employee turnover by 45%, by utilizing emotionally intelligent leadership techniques and fostering a work culture of collaboration and inclusion to increase morale.
- Directed the daily operations of a 50-person care facility, as well as oversaw fifty colleagues across five teams, to ensure that residents received best-in-class, personalized care.
- Managed the human resources function for the facility which ranged from full cycle recruitment for entry, mid, and management level positions, performance management, policy and procedure development and review, difficult conversations, training and development, investigations, payroll, scheduling, employee retention, and employee appreciation.
- Developed a standardized onboarding program for new hires and transfers, which included a toolkit outlining the onboarding process and important colleague information, as well as learning and development opportunities.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
Management Executive
State of Michigan
10.2016 - 10.2017
- Partnered with department leadership on priority projects to keep stakeholders on track in meeting established deadlines and goals.
- Developed department policies around employee communications, safety protocols and emergency response, as well as led employee education.
- Served as the office lead for information on all departmental processes and procedures Technology.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Office Manager
Rehab Without Walls, Inc
01.2013 - 10.2016
- Managed payroll and patient billing team, which included mitigating the occurrence of financial inaccuracies through the streamlining and automation of processes.
- Processed all new hire, transfer, and termination paperwork for colleagues.
- Eliminated regulatory and contractual risks by implementing a compliance tracking process that adhered to the quality standards and deadlines outlined by the Commission on Accreditation of Rehabilitation Facilities.
- Processed and ensured compliance for all leaves of absence including FMLA, jury duty, bereavement, and workers compensation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Human Resources Director
Total Property Preservation, LLC
12.2010 - 01.2013
- Established the human resources function at the organization, which ranged from developing operational processes and procedures to creating an employee handbook and administering weekly payroll.
- Oversaw all accounts payable and accounts receivable to ensure timely issuance of billing and payments.
- Built network of over nine hundred real estate professionals to improve revenue opportunities.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Addressed employee conflicts with appropriate urgency, following all company procedures.
Assistant Executive Director
Grandhaven Living Center LLC
07.2007 - 02.2011
- Decreased employee turnover by 72.8% over 2 years, through the development of an employee engagement and retention strategy.
- Directed the daily operations of a 72-person care facility, as well as oversaw eighty team members across three teams.
- Led recruiting for new positions through a wide range of prospecting techniques including online job postings, social networking, professional associations, colleges and universities, email newsletters and career fairs.
- Implemented a new interview process for people leaders utilizing the STAR methodology, as well as created a pre-hire job shadowing program to improve top talent identification.
- Created, implemented, and trained people leaders on the employee orientation process and their role(s) within that process to minimize workflow downtime.
- Managed human resource efforts including health and wealth benefits enrollment, employee orientation and training, employee performance programs and workers’ compensation investigations.
- Oversaw all worker’s compensation investigations and tracking.
- Supported and assisted executive director in management of facility budgets and business practices.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
Personnel Relations Director
Ingham Regional Assisted Living
06.2001 - 07.2005
- Led new talent acquisition and recruitment processes for over 120 new full – time hires.
- Coordinated FMLA, LTD, STD, military, jury duty, and unpaid leaves of absence in accordance with federal, state, FMLA, ADA, and EEOC laws and guidelines.
- Administered company-wide compensation and benefits plans.
- Managed company organizational structure, roles, responsibilities, and staffing levels.
- Provided guidance on employee relations and matters of corrective action.
- Took on the sales and marketing role, increasing center to 100% capacity, for the first time, since its opening.
- Generated leads and boosted brand through professional and personal networks.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
Education
Bachelor of Science -
Central Michigan University
Skills
Training program development
Organization and Time Management
Decision Making
Self-Motivated
Flexible and Adaptable
Computer Skills
Analytical and Critical Thinking
Problem-Solving
Workforce improvements
Succession planning
Compensation structuring
Payroll coordination
Personnel recruitment
Benefits and compensation management
Equal opportunities facilitation
Labor relations
Training and mentoring
File and records management
Recruitment strategies
Organizational Development
Risk management
Certification
SHRM-Certified Professional (SHRM-CP)
Affiliations
- Society of Human Resource Management
Software
HRIS
Microsoft Office Suite
Matrix
SIGMA
Paychex
Paycom
Kronos
Trella
Timeline
Owner and Leadership Coach
J. Howe Leadership Coaching
09.2021 - Current
Business Development Manager
The Care Team Home Health and Hospice
01.2019 - 09.2021
Executive Director
Bickford Senior Living
10.2017 - 12.2018
Management Executive
State of Michigan
10.2016 - 10.2017
Office Manager
Rehab Without Walls, Inc
01.2013 - 10.2016
Human Resources Director
Total Property Preservation, LLC
12.2010 - 01.2013
Assistant Executive Director
Grandhaven Living Center LLC
07.2007 - 02.2011
Personnel Relations Director
Ingham Regional Assisted Living
06.2001 - 07.2005
Bachelor of Science -
Central Michigan University