Jennifer L. Hsu, MS
Athens,TN
Summary
Experienced and skilled professional offering more than 10 years of educational, instructional and supervisory/administrative work. Experience in designing, developing, implementing and instructing educational programs with a personable style and thorough approach. Background includes optimizing courses and improving classroom instruction with a proactive and positive mentality. Well-versed in different approaches, instructional techniques and curriculum choices. Highly dedicated to achieving service excellence via implementation of optimal learning platforms.
Overview
15
15
years of professional experience
Work History
Vocational Rehabilitation Counselor Masters
State Of Tennessee Department Of Human Services
10.2022 - Current
- Provide counseling and guidance to interpret and explain medical, psychological and vocational information to clients so they can make informed choice decisions concerning their vocational goals.
- Review, interpret and comply with agency policy and procedures to ensure compliance with federal regulations.
- Work with agencies, institutions, and community groups to locate potential applicants and to serve as a consultant to representatives of these agencies in relation to vocational problems of the disabled and the total rehabilitation program.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Managed load of multiple cases on consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Identified needs of customers promptly and efficiently.
Vocational Rehabilitation Training Specialist
State Of Tennessee Department Of Human Services
03.2022 - 10.2022
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals and meet the educational needs of a diverse client population.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Actively listened to customers and assisted in development of career and training goals/strategies by creating a career/vocational plan.
- Assisted internal/external stakeholders on community-based pilots or specialized training projects.
- Recruited Advisory Board members and promoted community resource partnerships for customer opportunities
- Visited and explored local community businesses to create and collaborate on the job training sites for VR clients.
- Tracked and documented attendees participation and understanding of course material.
- Evaluated and communicated trainee participation and performance in reports to management.
- Identified and communicated to management regarding areas needing additional training.
University Department Chair
Keiser University
Lakeland, FL
09.2017 - 07.2021
- Directed management and program operations.
- Participated in the Strategic Planning process for SACS reaffirmation accreditation.
- Ensured compliance with university policy and procedure, as well as making recommendations for change, new ideas and improvements in efficiency/quality of the programs at the Lakeland and Melbourne campuses
- Performed community presentations and outreach to hospitals, physicians, and the public to promote the university.
- Translated operational directives into program roadmaps.
- Assisted instructors with developing and revising lessons to more productively reach students of varying skill levels.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Allied Health trends.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Chairperson/Director of Advisory Board
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Promoted brand awareness by increasing market penetration across healthcare markets.
Program Director/Instructor
Keiser University
Lakeland, FL
05.2015 - 07.2021
- Collected key program data and analysis to support continuous improvement.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Collaborated with other campus departments to facilitate best practices for student success to include implementing pedagogical methodologies.
- Provided guidance, support, motivation, and direction to faculty including monitoring performance and giving feedback to meet performance objectives and student learning outcomes.
- Developed materials for virtual learning, including designing learner activities and resources to ensure innovative and engaging use of technology.
- Evaluated learning outcomes and draft department proposals for future equipment needs.
- Developed curricula and recommended curricula revisions to improve student learning outcomes and comprehension.
- Developed or used assessment instruments to monitor student learning results.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Facilitated training sessions to ensure instructors were knowledgeable and well equipped to deliver learning content.
- Developed and improved curricula, course formats and lesson presentations for diverse topics.
- Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
- Offered subject matter expertise on curriculum design, selection and purchasing.
- Utilized knowledge of industry best practices to improve upon existing training methods.
- Evaluated course performance to determine areas in need of improvement.
Clinical Coordinator
Keiser University
Lakeland, FL
07.2012 - 01.2015
- Assisted the Program Director in the development and assessment of the clinical education component of the curriculum.
- Coordinated and implemented the clinical education component of the curriculum including site placements, site visits, and evaluation of student performance.
- Guided and mentored students to complete required competencies for licensure.
- Implemented new and revised clinical forms to comply with ARRT standards
- Worked with school administrators to determine course needs and set frameworks.
- Developed, deployed and maintained robust training programs accomplishing department and facility goals.
- Negotiated contracts and recruited new vendors to secure clinical affiliations for students.
Clinical Site Manager
CCS ONCOLOGY
Buffalo, NY
01.2009 - 01.2012
- Maintained patient/staff schedules, PTO, and overtime
- Managed all department aspects, including insurance and billing
- Responsible for monthly budget variances and annual budget planning
- Provided guidance and counseling to patients, their families as well as staff.
- Spearheaded new staff training and orientation
- Responsible for scheduling and documenting monthly team/staff/ physician meetings
- Responsible for instructing and mentoring 1st and 2nd year therapy students from local Radiation Therapy Programs.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Employed cost management techniques to maintain budget and increase revenue.
Education
Master of Science - Gerontology
Brenau University
Gainesville, GA01.2016
Bachelor of Arts - Healthcare Management
Ottawa University
Ottawa, KS08.2012
Associate of Arts - Elementary Education
University of South Florida
Tampa, FL05.2008
Associate of Applied Science - Radiological Technology/Therapy
Erie Community College
Buffalo, NY01.1994
Skills
- Development of Policies, Procedures, and Guidelines
- Instructional Program Development and Implementation
- Educational Support
- Curriculum and Course Design
- Time Management
- Quality Assurance/Compliance
- Team Building and Collaboration
- Performance Monitoring and Evaluation
- Instructional Best Practices
- Digital Learning Platforms
- Discussion Facilitation
- Industry Trends
Affiliations
Member of the Vocational Rehabilitation Association
Member of Allied Health Educators
The Greatness Leadership Initiative: Transformation in the Face of Change (COVID-19) Series by Don Yaeger
Numerous LinkedIn professional certificates
Member of the Alzheimer's Association
Timeline
Vocational Rehabilitation Counselor Masters
State Of Tennessee Department Of Human Services
10.2022 - Current
Vocational Rehabilitation Training Specialist
State Of Tennessee Department Of Human Services
03.2022 - 10.2022
University Department Chair
Keiser University
09.2017 - 07.2021
Program Director/Instructor
Keiser University
05.2015 - 07.2021
Clinical Coordinator
Keiser University
07.2012 - 01.2015
Clinical Site Manager
CCS ONCOLOGY
01.2009 - 01.2012
Master of Science - Gerontology
Brenau University
Bachelor of Arts - Healthcare Management
Ottawa University
Associate of Arts - Elementary Education
University of South Florida
Associate of Applied Science - Radiological Technology/Therapy
Erie Community College
Similar Profiles
Deborah HolleyDeborah Holley
Eligibility Counselor 2 at State of Tennessee Department of Human ServicesEligibility Counselor 2 at State of Tennessee Department of Human Services
Lauren WilliamsLauren Williams
Customer Service Representative at State Of Tennessee Department Of Human ServicesCustomer Service Representative at State Of Tennessee Department Of Human Services
Anna B WilliamsAnna B Williams
Eligibility Counselor II at State Of Tennessee Department Of Human ServicesEligibility Counselor II at State Of Tennessee Department Of Human Services