Jennifer L Johnson
Topeka,KS
Summary
Results-driven administrative professional with several years of experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, planning ,evaluating, and customer relations skills. Excellent work ethic and strength in boosting department morale.
Overview
22
22
years of professional experience
Work History
PSA COR GEC GS6
Department of Veterans Affairs
Topeka, KS
05.2018 - Current
- Full-time 40-hours per week
- Performs administrative clerical duties as requested by program supervisor and SLM in timely manner.
- Assists in gathering of program data to compose thorough reports for Open Encounter and Consult Reports.
- Aggregate and prepare documentation and reports for office meetings, distribution, and filing. Some are for quarterly meeting that reports to GEC and MEB they include EKHCS Dementia Steering Committee, GEC Provider Meeting, and GEC Committee Meetings.
- Obtain signatures for financial documents for internal and external invoices for equipment so payments can be made, or approvals can be submitted to correct department for equipment and supplies needed for GEC this includes daily, monthly, fiscal year, activations, out of cycle purchases.
- Assist physicians and or Chiefs with transferring data into Excel transforming them into charts/graphs for presentations for activations and or meetings that they may be running.
- Perform Service Line inventory by scanning all equipment under GEC service line to turn into Logistics yearly to update EIL in timely manner.
- Process Residents, Fellows and Students coming into VA for clinicals under GEC. Work closely with HR and Security to make sure all required forms are submitted, appointments made for PIV, Fingerprinting and first day adjudication for smooth onboarding.
- Enter ePas, JIT, and CAC requests for GEC employees, new employees, Students, Fellows and Residents this will give access to all software and keys needed for specific job duties.
- Timekeeper for GEC as well as timekeeping for Residents and Fellows for GEC service line during their stay at EKHCS.
- Administrative duties for Activation Committee for 6 1C and 6 1 A/B wing, Wyandotte CBOC, Leavenworth DOM and Platte City CBOC. This includes working with Chiefs to make sure that all supply and equipment needs are being addressed for their departments. Contact vendors to get quotes and making sure all equipment is CPRC compliant. Once everything is collected then this is submitted to Logistics then work with them closely this includes attending all activation meetings be it weekly, bi-weekly, or monthly until items are delivered and activation is completed.
- Responsible for IT support for office equipment – Submit Your IT for all new employees, Residents and Students for Computers, Laptops and Mobile phones.
- Mentor to new EKHCS employees Bridging Program this is to help improve new employee retention in first year of employment, Promote ICARE value system and our organization's commitment to our team members through successful integration of new employee into EKHCS work force, provide warm welcome and personal support for new employees coming into EKHCS. This will set new employee(s) up for long-term success.
- Keep SharePoint updated with all aspects of current information and to download and retrieve information. This includes adding new users to specific SharePoint pages, update or download information that either GEC doctors or Chiefs want added to GEC SharePoint.
- Procure all medical and equipment supplies for Clinics under GEC for Topeka and Leavenworth Campuses work as liaison between GEC and Finance, Fiscal, SPS and Logistics during procurement processes.
- Manage all FCPs for GEC 6 regular FCPs and 2-3 Special Funding. This can range from $1,000.00 to $100,000.00 and more depending on funds allocated at any given time.
- Created HSPMs for GEC Talk about project. Recently updated to MCPs also track when they need updated.
- ADPAC giving access to employees for certain keys needed to be more efficient at their job as well as signing off on other ADPACs requests.
- LEAF Submissions for Clinic Cancellations, Emergency Clinic Closings, and Planned Leave for Clinics under GEC
- PIV Card Sponsor manage PIV cards for all employees under GEC including Residents, Fellows, Students, and new Employees.
- Certified Timekeeper for GEC
- Co-Chair for Employee Satisfaction Committee for 3 years worked as Chair for Topeka
- Member of Employee Empowerment Board
- Co-Chair for AES PROJECT Information!
- Member of Organizational Health Board
- HRO workgroup member training New Supervisors
- Responds to emails and other correspondence to facilitate communication and enhance business processes.
- Submit Electronic work orders for any issues that need attention this includes standard and emergent that need to get Engineering involved for resolution.
- PCMM Certified sign off on patients that are new to certain clinics or want to transfer to another provider.
- PROJECTS: Built all Procurement packages for this year and past 4 years for new FY equipment needs along with tracking replacement equipment for GEC this includes building relationships with vendors to negotiate pricing and getting quotes and other materials needed for procurements this also includes submitting SOW, 3500, Sole Source, Attachment 1, Attachment 3, 2237s, user manuals and cleaning instructions. Submit all paperwork for CPRC on any equipment that will be used by patients on any items being ordered. Provide input and updates on FCPs with Section Chiefs under GEC bi-monthly. Have worked with Senior management to initiate use of Waggl software throughout EKHCS to improve communication between staff and ELT through surveys throughout year this included building procurement package and negotiating yearly fees and software pricing presenting PROS and CONS to ELT. During AES produced Power Points for monthly Director Meetings to help with management involvement in AES along with motivation, boost team participation and information from last year's results to educate managers. While being co-chair EKHCS had best participation rate for AES in history of AES. Have participated in 5 activations for EKHCS which included building procurement packages and submitting same information as above for FY equipment supplies. Worked closely with Dane O'Hara to build new SharePoint COVID pages for GEC/CLC Topeka and Leavenworth. Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
Advanced MSA Surgery & Specialty Clinics
Department of Veterans Affairs
Topeka, KS
05.2017 - 05.2018
- Full-time 40-hours per week
- Answer and manage incoming and outgoing calls while recording accurate messages, made all patient appointments, cancelled, rescheduled, & registered patients. Entered orders into EMR system efficiently and without errors. Ran daily reports showing clinic consults and upcoming appointments for providers. Put in lab and radiology orders as directed by physicians. Served as the front line of contact with patients. Set the tone for the quality of healthcare and services at the VA. Received and screened telephone calls in a courteous and timely manner using privacy rules and established clinic processes. Forward calls to team members as needed and/or take messages. Participated in the daily huddles and weekly meetings with each assigned team for patient care planning and management. Managed position responsibilities by setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs with little supervision. Provided administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, and other administrative and professional staff.
HRC
Department of Veterans Affairs
Topeka, KS
11.2016 - 05.2017
- Full time 40-hours per week
- Answered incoming calls in timely manner. Answered callers' questions or redirect calls to appropriate location. Processed account payments over phone. Addressed patient issues to immediately find resolution before problems escalated. Received inbound telephone calls from and responded to veterans, their family members and/or legal representatives, public, and VA employees concerning VA and related non-VA benefits available to Veterans, dependents and of Veterans, and beneficiaries. Responded to questions and resolved issues pertaining to escalated calls on Help Desk Assist Line, escalated emails from, Contact Representatives, and other Lead Contact Representatives. Ask clarifying questions to ensure primary issues of call were identified and to surface any other concerns or issues were addressed during call. Determined most appropriate action or identified alternatives in resolving issue(s) through in-depth research and interpretation. Explained process of filling out claim for benefits, eligibility requirements, forms, and other relevant information. Met all call quotas for day, week, and month. Meet or exceeded weekly/monthly quota on calls and resolutions.
Office Coordinator
St. Francis Advanced Wound Center
Topeka, KS
08.2012 - 11.2016
- Full time 40-45 hours per week
- Ordered all office supplies while adhering to office budget, ordered all medical supplies, Worked billing accounts for hospital for quick reimbursement, Data Entry daily charges for insurance filing. Designed forms for office using Word and Excel to help with office flow. Prepared nurses for next day schedule to help with their time management. Maintained all schedules on weekly basis. Label and Bar coded all forms to be scanned into medical records EMR. Filed all invoices and shipment receipts for quick reference. Worked closely with supply vendors to find best pricing. Answer questions about insurance to help patient understand billing and cost to patient. Call insurance companies for pre-authorization to approve services. Work multiple tickler accounts for hospital to assure timely filing. Run daily, weekly, and monthly reports. Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing. Streamlined operations, resulting in increased office productivity. Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure patient satisfaction. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations
Executive Assistant
Salina Clinic LLC
Salina, KS
11.1999 - 02.2012
- Full time 40-50 hours per week
- Researched and resolved accounts payable discrepancies, successfully implemented new technologies and process automations to encourage continuous improvement, Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions, worked closely with team members to meet or exceed all customer service requirements. Ordered all pharmaceuticals for 13 multi-specialty clinical offices which included 18 physicians, Managed work comp for 13 physician offices, Processed accounts payable, designed all advertising for Salina Clinic with local newspapers, hospital brochures, in-house brochures, ran daily, weekly, monthly, and yearly reports, performed yearly close for clinic and fiscal year, acted as staff member advocate, encouraging, and supporting all departments to identify and resolve conflicts. Was chair for several committees. Trained all new employees on medical software and customer service. Ordered all equipment and managed all vendors and drug reps for whole clinic. Managed all contracts for clinic.
Skills
- Excellent communication skills articulate information to individuals or groups effectively Listens to others, attends to nonverbal cues, and responds appropriately
- Office administration
- Team building
- Works well under pressure
- Critical thinker
- Provides quality Customer Service internal/external Committed to quality service
- Accurate and detailed
- Excellent planner and coordinator
- Pleasant demeanor
- Attention to detail to improve workplace productivity, efficiency, and performance
- Decision Making
- Information Management
- Self-Management sets defined and realistic personal goals Displays high level of initiative, effort, and commitment towards completing assignments in timely manner Works with minimal supervision
References
Dr. Courtney Huhn
CLC, Hospice and Palliative Care Section Chief
Dwight D. Eisenhower VAMC
4104 South 4th Street
Leavenworth, KS 66048
785-350-3111 Ext.53645
courtney.huhn@va.gov
Mary Hoffman
Physical Therapy Chief for GEC
Colmery-O'Neil VAMC
2200 SW Gage Blvd.
Topeka, KS 66622
785-350-3111 Ext.52462
mary.hoffman3@va.gov
Bailey McCoy
Audiology/Speech Chief for GEC
Dwight D. Eisenhower VAMC
4104 S. 4th Street
Leavenworth, KS 66048
913-682-2000 Ext.52284
bailey.mccoy@va.gov
Andrea Chaffee
Therapeutic Recreation/Creative Arts Service Chief for GEC
Colmery-O'Neil VAMC
2200 SW Gage Blvd.
Topeka, KS 66622
785-350-3111 Ext.53067
andrea.chaffee@va.gov
Tammy Reeves
PM&RS Chief for GEC
Dwight D. Eisenhower VAMC
4104 S. 4th Street
Leavenworth, KS 66048
913-682-2000 Ext.52626
tammy.reeves@va.gov
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PSA COR GEC GS6
Department of Veterans Affairs
05.2018 - Current
Advanced MSA Surgery & Specialty Clinics
Department of Veterans Affairs
05.2017 - 05.2018
HRC
Department of Veterans Affairs
11.2016 - 05.2017
Office Coordinator
St. Francis Advanced Wound Center
08.2012 - 11.2016
Executive Assistant
Salina Clinic LLC
11.1999 - 02.2012
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