Highly-motivated and extremely ambitious employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Work effectively unsupervised and quickly master new skills. Three words to best describe me would be : Altruistic, Strong and Resilient.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Assistant I.
New Jersey Division of Taxation
Trenton, NJ
01.2018 - Current
Informed taxpayers about billing procedures, processed payments and provided payment option setup assistance.
Attended training sessions regularly to stay current on new tax laws/procedures and different tax types.
Engaged in conversation with taxpayers to understand needs, resolve issues and answer tax-related questions.
Provided technical support over the phone when needed.
Managed high-volume of inbound calls timely and efficiently.
Paralegal /Office Manager
Law Office of Richard Fiory Tallini, Esq
Mount Holly, NJ
04.2005 - 09.2015
Sole paralegal for attorney, responsible for maintaining organization and order.
Used LexisNexis to examine secondary sources, statutory, and case law and federal and state regulations.
Attended court proceedings to observe trials or hearings.
Drafted, reviewed filed and organized legal documents, such as pleadings, motions, briefs, and affidavits.
Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
Responded to client calls and inquiries to deliver applicable information.
Certified and continuously trained in different types of tax (Anchor, Property Tax Reimbursement, Buisness Tax, etc.) and updated on ever changing tax laws, policy and procedures.
MVD Call Center Bureau Chief/Staff Manager at New Mexico Taxation and Revenue Department Motor Vehicle DivisionMVD Call Center Bureau Chief/Staff Manager at New Mexico Taxation and Revenue Department Motor Vehicle Division