Jennifer Laura Koziel

Responsible for the daily operations of Physician Practices to ensure delivery of excellent patient care in aliment with our organizational core values and goals.

Responsible for ongoing improvement of patient satisfaction by addressing concerns in real time, finding effective solutions, and developing effective improvement plans in alignment with goals and specifications.

Responsible for maintaining compliance with state requirements, organizational policies, objectives, and communication goals.

Monitor and maintain workflows by implementing standards of work to ensure best practices are being followed and increase productivity.

Evaluate team members performance and provide coachings to improve weak areas.

Responsible for achieving results by working with team members and providers to meet dashboard metrics set fourth by Senior Leadership.

Responsible for daily staffing of all inpatient units while working collaboratively with unit managers to ensure patient safety.

Responsible to ensure that staffing ratios for each shift and unit were adhering to and following the collective bargaining agreement language and stipulations.

Maintain and audit time cards for all inpatient medical personnel to ensure accuracy of payroll.

Create absentee reports, answer staff and manger requests for immediate (i.e. call-offs) nursing coverage.

Assist with the managing of contracted agency staff, billing, and protocols.

Adapted quickly to unexpected disruptions in the staffing plan by developing contingency plans to minimize negative impacts on operations.

Maintained excellent working relationships with customers by efficiently responding to inquiries and staffing concerns.

Responsible for maintaining a detailed knowledge of products and services offered, enabling prompt resolution of patient orders.

Responsible for monitoring inventory levels and coordinated with vendors, guaranteeing stock availability for service requests.

Responsible for the largest company contract to ensure their needs were met in a timely fashion.

Developed positive working relationships with external vendors, negotiating competitive rates for equipment required.

Coordinated preventative maintenance appointments for patient equipment, prolonging equipment lifespan and minimizing repair costs.

Responsible for assisting patients with daily living needs to maintain self-esteem while providing nursing care in accordance with patient care policies, personalized care plans and organizational procedures.

Ensured the safety and well-being of the patient, protecting and promoting patient rights. Engaged patients in meaningful conversation, socialization, and activity while preserving their independence. Recognized and reported abnormalities or changes in patients' health status to unit manager.

Adapted quickly to new patient situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Responsible for assisting patients with daily living needs to maintain self-esteem while providing nursing care in accordance with patient care policies, personalized care plans and organizational procedures.

Ensured the safety and well-being of the patient, protecting and promoting patient rights.

Engaged patients in meaningful conversation, socialization, and activity while preserving their independence. Recognized and reported abnormalities or changes in patients' health status to unit manager.

Adapted quickly to new patient situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Responsible for greeting patients; answered incoming phone calls; and created new electronic patient files.

Developed strong product knowledge to provide informed recommendations based on individual patient needs.

Followed up with patients to review status of acquired medical equipment, clarify any questions/concerns, and provide maintenance review of the medical equipment.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Responsible for assisting patients with daily living needs to maintain self-esteem while providing nursing care in accordance with patient care policies, personalized care plans and organizational procedures.

Ensured the safety and well-being of the patient, protecting and promoting patient rights.

Engaged patients in meaningful conversation, socialization, and activity while preserving their independence. Recognized and reported abnormalities or changes in patients' health status to unit manager.

Adapted quickly to new patient situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Responsible for hiring of clinical teams, drug screenings, pre-employment paperwork, and daily staffing schedules.

Responsible for serving high customer volumes during special events, nights, and weekends.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.