Jennifer L. Mawhinney
Beloit
Summary
Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
13
13
years of professional experience
Work History
Customer Support Manager
Woodward, Inc.
02.2020 - Current
- Responsible for contract review, management, and compliance flow-downs
- Manage government property through contract life-cycle
- Led Defense Contract Management Agency (DCMA) audits with history of favorable results, securing bi-annual audit schedule
- Research FAR and DFAR clauses to ensure organizational compliance with audit elements
- Improved quote response times from 18 days to 9 days by implementing a process improvement
- Collaborate with engineering and operations to implement and improve sustainable process for non-repairable assets
Customer Support Representative III
Woodward, Inc.
11.2017 - 02.2020
- Improved forecast accuracy of one account by $1.6M
- Improved on-time delivery (OTD) metrics of assigned accounts from 40-60% to 96-100% for eleven consecutive months
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed demand for each customer account and negotiated delivery dates based on contractual obligations
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Executive Administrative Assistant
Woodward, Inc.
03.2012 - 11.2017
- Arranged domestic and international travel for C-Suite executives using Concur and Corporate Jet Management company
- Organized meetings for CEO, CFO, and site VPs at annual conferences and world trade shows
- Created SharePoint collaboration sites for business segments to manage project work
- Prepared monthly metric presentation for site President to present to the Board of Directors
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created Executive Assistant standard work instructions and implemented EA team meetings to share information and best practices
Education
Legal Studies/Paralegal Post-Baccalaureate Technical Diploma - Employment Law, Legal Aspects of Business Organizations, Contract Law
Madison Area Technical College
05-2024
B.A. - Communication, Cross-Cultural Communication, Interpersonal Communication, Organizational Communication
University of Wisconsin-Milwaukee
05-2022
A.A.S. - General Studies, Microeconomics, Macroeconomics, Business Statics
University of Wisconsin- Rock County
05-2009
Skills
- Schedule management
- Research and due diligence
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Verbal and written communication
- Planning and prioritization
- Microsoft Office
- SharePoint
Languages
Spanish
Limited Working
American Sign Language
Limited Working
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