Jennifer Muzzall
Chicago,IL
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
9
9
years of professional experience
Work History
Senior Claims Technician
HCSC
01.2021 - Current
- Processing complex paper, and electronic submitted Texas, and Illinois claims that require further investigation using the Blue Card System and Claims GUI System, to resolve pended claims and processing adjustments
- Using appropriate cost containment techniques including strategic vender partnerships to reduce overall cost of claims for our clients.
- Contributed ideas for continuous improvement initiatives within the department that led to increased productivity levels.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
- Coordinated with outside vendors such as appraisers or adjusters for timely completion of necessary evaluations or assessments related to claims handling process.
- Evaluated complex claims situations, providing expert guidance to support informed decision-making processes.
- Increased efficiency by automating routine tasks, enabling faster claim resolution times.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Operations Assistant
Community Healthcare System
12.2018 - 01.2021
- Provide secretarial and clerical support to managerial and department head associates, and Audiologist, Physical, Occupational, and Speech Therapist
- Using EPIC system for appointment scheduling, preparing correspondence, updating patient records, and training new employees.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Central Scheduler
Franciscan Physician Network
12.2014 - 12.2018
- Answer multiple lines from patients requiring medical services and make outbound calls to schedule/reschedule doctor appointments using EPIC/AllScripts software
- Filing, Faxing, reading, monitoring, and responding to emails
- Used electronic systems to enter provider orders and retrieve test results.
- Coordinated multi-disciplinary team meetings involving various healthcare professionals from different departments or facilities to ensure seamless care delivery.
- Scheduled patients for tests and consultations.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
Associates of Business and Healthcare Administration -
Strayer University
Chicago, IL03.2024
Timeline
Senior Claims Technician
HCSC
01.2021 - Current
Operations Assistant
Community Healthcare System
12.2018 - 01.2021
Central Scheduler
Franciscan Physician Network
12.2014 - 12.2018
Associates of Business and Healthcare Administration -
Strayer University