Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Jennifer L. Silva

Jennifer L. Silva

North Fort Myers,FL

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

Larue Pest Management
Fort Myers, FL
02.2018 - Current
  • Supervise team of Customer Service Representatives and Accounts Payable/Receivable Specialists.
  • Hire, manage, develop and train staff, establishing and monitoring goals, conducting performance reviews and administering salaries for staff.
  • Develop strong administrative team by delivering ongoing coaching, motivation and fostering career advancement.
  • Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
  • Maintain CRM database with customer updates and report generation.
  • Aggregate and analyze data related to administrative costs to prepare budgets for corporate-level management.
  • Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Develop standard operating procedures for all administrative employees.
  • Create and maintain Excel spreadsheets and dashboards showing company growth, including: monthly sales, revenue, employee utilization rates, cancellations, net gain/loss and year over year comparisons.

Executive Administrator

Environmental Pest Service, LLC
Sarasota, Florida
06.2015 - 01.2017
  • Recruit, hire and supervise administrative assistants across EPS and its subsidiaries, geographically covering 4 states, delegating work, handling HR issues and establishing protocol and procedures to ensure consistency amongst all administrative assistants
  • Prepare monthly P&L reports showing a steady decrease in expenses and increase in revenue, as well as consistently cut overhead costs to a minimum by utilizing staff efficiently and effectively incorporating innovative training methods while maintaining the company’s core values
  • Support Senior Leadership, including Chairman of the Board, CEO, COO and 3 Regional Vice Presidents, providing general support in financial recordkeeping, scheduling meetings and travel, coordinating large corporate events and other tasks as requested
  • Responsible for obtaining and tracking daily sales over twenty-three locations, consolidating information, including daily net gain/loss data, utilizing high-level Excel spreadsheets which analyze sales data that is reported to senior management; create trend lines, sales ladders and year over year comparisons for Board of Directors monthly
  • Negotiate and consolidate new vendor contracts across multiple lines of business utilizing size of EPS (500 employees) obtaining best possible pricing and terms
  • Responsible for ensuring compliance internally and externally, working closely with both Federal and State entities; including the Department of Agriculture, State of Florida and myriad of local city and county governments, obtaining all business tax licenses and industry specific licenses, tracking and coordinating employees are up to date on continuing educational requirements as mandated by law
  • Work on special projects as requested and am key member of multiple team initiatives, including employee satisfaction and retention surveys, marketing initiatives; and create new SOPs as needed

Accounts Payable Specialist

Environmental Pest Service dba Arrow Environmental Services
Sarasota, FL
12.2013 - 06.2015
  • Accurately process and code up to one million ($1M) in payables per month for multiple subsidiaries across three states utilizing Great Plains accounting software
  • Utilize cross-check system for all purchase orders and packing slips received to ensure proper payment to vendors as well as safeguard against overpayment to suppliers and other vendors
  • Completed month-end reporting

Education

Accounting Certification Course -

University of South Florida
2015

BS - Legal Studies

Florida Gulf Coast University
2011

Skills

  • Staff Training
  • Budgetary Planning
  • Team Management
  • Policy and Procedure Modification
  • Office Management
  • P&L Responsibility
  • Financial Management and Reporting
  • Profit and Loss Statements
  • Biweekly Payroll Processing
  • Administration and Operations
  • Database Maintenance

Certification

University of South Florida, Sarasota, FL – Accounting Certification Course, 2015 Department of Agriculture identification card

Timeline

Office Manager

Larue Pest Management
02.2018 - Current

Executive Administrator

Environmental Pest Service, LLC
06.2015 - 01.2017

Accounts Payable Specialist

Environmental Pest Service dba Arrow Environmental Services
12.2013 - 06.2015

Accounting Certification Course -

University of South Florida

BS - Legal Studies

Florida Gulf Coast University

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