Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Lee Lopez

Customer Service
Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Independent Contractor

Shipt
Pasadena, TX
05.2018 - 11.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Loaded and unloaded orders at customer's homes or locations.
  • Developed professional relationships with customers to establish repeat business and increase trust.

Lead Cashier, Pricing Specialist, Dog Trainer

Pet Smart, Inc
Pasadena, TX
08.2006 - 09.2014
  • Scanning and bagging purchased merchandise
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Processed both cash and card purchases and returns.
  • Maintain work areas in a clean and organized manner.
  • Answer the telephone, answer questions from customers, and direct phone calls to all departments.
  • Supervised the cashier team and train new team members.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Scanned merchandise to insure proper pricing.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Set shelves according to new planograms.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Maintained clean training arena for group classes.

Education

High School Diploma -

Gulf Breeze High School
Gulf Breeze, FL
08.1996 - 05.2000

Skills

Computer Skills

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Timeline

Independent Contractor

Shipt
05.2018 - 11.2019

Lead Cashier, Pricing Specialist, Dog Trainer

Pet Smart, Inc
08.2006 - 09.2014

High School Diploma -

Gulf Breeze High School
08.1996 - 05.2000

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Jennifer Lee LopezCustomer Service