Jenniferlee Salazar
Bronx,New York
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
17
17
years of professional experience
Work History
Patient Access Representative / Rehabilitation
New York Presbyterian Queens
06.2022 - Current
- Secure authorizations for all services rendered in office
- Engage with claims adjusters for approval acquisition
- Validated insurance details, eligibility, and demographics
- Supplied comprehensive billing information to patients
- Managed incoming communications
- Managed schedules for incoming and returning patients
- Handled collection of co-pays and out-of-pocket fees
- Managed and routed inbound calls efficiently
- Coordinate with office staff concerning patient requirements
- Developed strong patient relationships
Registrar / Rehabilitation
New York Presbyterian Queens
08.2019 - 06.2022
- Enter demographic data into charts
- Managed incoming communications
- Coordinated appointment times for new and returning patients
- Collected co-pays and out-of-pocket expenses
- Managed and redirected incoming calls effectively
- Liaise with office staff about patient requirements
Receptionist/Orthopedic Department- Temp position
New York Presbyterian Queens
12.2019 - 08.2019
- Directed calls to appropriate departments promptly
- Managed incoming communications
- Scheduled appointments for new and existing patients
- Managed and updated medical documentation
- Conducted insurance eligibility verifications
Receptionist/Inpatient Unit Clerk -Temp Position
Metropolitan Hospital
07.2014 - 04.2015
- Arranged physical and occupational therapy appointments
- Secured approval for patient care services
- Relay patient calls to appropriate clinical staff
- Ensure patients receive timely support from relevant departments
- Coordinate with patient transport service for scheduled procedures
- Arranged post-discharge consultations for unit patients
- Oversee inventory management
Receptionist
Internal Medicine and Gastroenterology
03.2008 - 03.2013
- Schedule both office and procedure appointments
- Triage patients
- Perform EKGs when needed
- Observe Colonoscopy and Endoscopy Procedures
Education
Associates Degree - Liberal Arts & Science
Hostos Community College
01.2022
Bachelors - Health Service Administration
School of Professional Studies
Skills
- EMR
- EPIC
- Athena
- Comprehensive Understanding of Insurance
- Customer Service
- Insurance Billing
- Insurance Verification
Languages
English, Spanish
Timeline
Patient Access Representative / Rehabilitation
New York Presbyterian Queens
06.2022 - Current
Receptionist/Orthopedic Department- Temp position
New York Presbyterian Queens
12.2019 - 08.2019
Registrar / Rehabilitation
New York Presbyterian Queens
08.2019 - 06.2022
Receptionist/Inpatient Unit Clerk -Temp Position
Metropolitan Hospital
07.2014 - 04.2015
Receptionist
Internal Medicine and Gastroenterology
03.2008 - 03.2013
Associates Degree - Liberal Arts & Science
Hostos Community College
Bachelors - Health Service Administration
School of Professional Studies