Jennifer Lyle
Portage,MI
Summary
Quality, detail, and results focused Manager with more than 14 years of diverse leadership experience driven to expand into new opportunities bringing an unique skillset of providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success. Experience and success working with top company executives to create and initiate new programs to enhance productivity between client and company.
Overview
16
16
years of professional experience
Work History
Sales Manager
Brookdale Senior Living
Battle Creek , Michigan
04.2024 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for organic referral leads.
- Developed and implemented sales strategies to increase community revenue.
- Collaborated with management team to develop targeted campaigns that drive sales growth.
- Developed and implemented sales strategies to build relationships with potential clients.
- Researched competitors' offerings and pricing structures to ensure competitive advantage in the marketplace.
Store Manager
Kay Jewelers
Portage, MI
04.2017 - 04.2024
- Drive Company initiatives to deliver continued store growth year after year with proven results of $1 million increased sales in fiscal year 2022.
- Responsible for recruiting, hiring, and developing top talent delivering increased growth year after year.
- Proven success in increasing company's return on investment by developing 3 or more team members per year into leadership positions expanding company's increase in sales across region.
- Participate in groundbreaking initiatives to enhance the experience between customers and company using multiple methods including omni channel growth and development of the providing in store experience to customers at home using Microsoft Teams and Go In Store Program.
- Actively train multistate leaders with District Manager quarterly in current company initiatives of growth in Design and Service Center sales and custom creations to connect clients to new and developing products.
- Signet's Best status for 4th Quarter overall store sales and achieving top 5% ranking in company.
- Ranked #16 out of 246 stores in the region for sales growth and profitability.
Assistant Store Manager
Kay Jewelers
Battle Creek, MI
09.2015 - 04.2017
- Provided a diverse approach to support sales growth delivering top line results with growth of over $500,000 in one year by supporting each team member and investing in their development.
- Designed and implemented new strategies of both long and short term goals to further drive company initiatives, improve customer experience to drive growth.
- Daily analyzing data to develop goals, gain commitment from team, and implementing new strategies to coach and develop store consultants through formal and informal interactions.
- Achieved President's Club Status of top 5% in company for individual sales.
Assistant Store Manager
Kay Jewelers
Kalamazoo, MI
05.2015 - 09.2015
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Analyzed skills of current team members and created short and long term strategies increase store sales $70,000 over plan creating a profitable establishment
- Gained commitment of team to drive top line success.
- Assisted in hiring and evaluation process.
- Promoted to higher volume store with increased responsibilities within 4 months from exceptional results in growth,
Store Jewelry Consultant
Kay Jewelers
Kalamazoo, MI
06.2014 - 05.2015
- Engaged positively with each customer, providing professional support for sales and service needs.
- Adhered to policies of loss prevention protecting company assets.
- Provided support in office duties including inventory performance and reconciliation, managing incoming and outgoing inventory.
- Responsible for bridging connection between special order vendors and customers.
- Developed life long relationships with clients increasing topline sales resulting in promotion to Assistant Store Manager within one year.
Home Manager
Self
Kalamazoo, MI
10.2010 - 06.2014
- Managed growth and development of children using methods of goal setting and achievement review.
- Managed home budget and daily actives providing a strong and stable environment.
- Partnered with teachers, school officials, and healthcare providers to provide well rounded support for high level performance achievement.
- Assisted with program trials and adjustments to enhance reading ability in children in elementary levels.
Case Manager
Center for Women in Transition
Holland, MI
09.2008 - 10.2010
- Developed strategies for independent safe living for victims and their families post leaving safe shelter.
- Worked with area collaboratives initiatives and agencies addressing issues of homelessness in the County with a common goal to make services more accessible and create programs to address gaps.
- Created sustainable and mutually beneficial relationship between landlords and Agency providing long-term housing to clients during program participation and after.
- Provided detail data of success through strategic measurement specific to Grant requirements leading to extending HUD grant from 2 year grant to 10 year grant.
Education
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI12.2005
Skills
- Diverse experience and approach with motivating teams
- Daily, monthly, and yearly data analysis and drawing conclusions to create long and short term goals
- Experience with programs such as Salesforce, Workday, Excel, Powerpoint, and other data analysis programs
- Yearly training in coaching diverse populations and managing changing environments
- Adhering to strict timelines for project completion for continued analysis during implementation
- Yearly completion and implementation of business plan including sales growth, team member growth, addressing current obstacles and creation of new strategies
- Participation in multiple diverse teams in many disciplines
- Excellent communication skills with top company executives, Store Managers nationwide, and team members within store and district
Timeline
Sales Manager
Brookdale Senior Living
04.2024 - Current
Store Manager
Kay Jewelers
04.2017 - 04.2024
Assistant Store Manager
Kay Jewelers
09.2015 - 04.2017
Assistant Store Manager
Kay Jewelers
05.2015 - 09.2015
Store Jewelry Consultant
Kay Jewelers
06.2014 - 05.2015
Home Manager
Self
10.2010 - 06.2014
Case Manager
Center for Women in Transition
09.2008 - 10.2010
Bachelor of Science - Psychology
Western Michigan University