Jennifer M. DeJohn
Collegeville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service & Training Manager
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all sessions.
- Organized regular refresher courses to keep employees updated on industry best practices and internal policies changes.
- Developed a culture of continuous improvement through ongoing coaching and support for all employees in their respective roles.
- Partnered with senior management to align service training objectives with business goals.
- Identified gaps in staff skills and created or suggested learning experiences to close gaps.
Front of House Supervisor
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Bartender
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Kennedy Kenrick Catholic High School
Norristown, PA06-1999
Skills
- E-learning development
- Coaching and mentoring
- Training delivery
- Learning management systems
- Employee engagement
- Customer assistance
- New hire training
- Coaching and training
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
Certification
Food Protection Manager Certification
Ramp Certification
Service Safe Certification
Timeline
Service & Training Manager
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
Front of House Supervisor
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
Bartender
Paladar Latin Kitchen & Rum Bar
06.2017 - Current
Food Protection Manager Certification
Ramp Certification
Service Safe Certification
High School Diploma -
Kennedy Kenrick Catholic High School
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