Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer M. Garcia

Rancho Cucamonga,CA

Summary

Retired with a passion for helping people and to learn new things. Self-independent, highly motivated, reliable, hardworking, quick to adapt, organized, and works well in teams as well as individually. My future goal is to seek a new, challenging career.

Overview

26
26
years of professional experience

Work History

Credential Analyst II

California Polytechnic State University
Pomona, CA
01.2010 - 06.2025
  • Assisted in evaluating student credentials for compliance with university standards.
  • Supported data entry into credential management systems for accurate record-keeping.
  • Reviewed documentation to ensure completeness and adherence to institutional policies.
  • Collaborated with staff to streamline credential review processes and improve efficiency.
  • Coordinated communication with students regarding required documentation and deadlines.
  • Participated in training sessions to learn best practices in credential analysis procedures.
  • Maintained organized files of student records for easy access and reference by staff.
  • Gathered feedback from team members to enhance the credential evaluation process.
  • Responded to inquiries from applicants concerning the status of their applications.
  • Adhered strictly to confidentiality protocols when handling sensitive information related to applicants' qualifications.
  • Developed relationships with universities, colleges, and other institutions as needed.
  • Analyzed academic records to determine eligibility for credentialing.
  • Provided technical assistance to applicants on the completion of their credentials application process.
  • Reviewed and processed applications for credentials, ensuring accuracy of information.
  • Generated letters notifying applicants of acceptance or rejection into a program based on credentials review results.
  • Created spreadsheets tracking performance metrics related to credentialing activities.
  • Verified and validated educational documents, including transcripts and diplomas.
  • Maintained up-to-date knowledge of credentialing regulations and requirements.
  • Updated databases with current information related to credentialing activity.
  • Collaborated with faculty members at various institutions to ensure compliance with standards set forth by organization.
  • Assisted with the development of policies and procedures regarding credentialing processes.
  • Prepared detailed reports summarizing evaluation results to management staff.
  • Participated in professional development activities such as attending conferences or workshops pertaining to credentialing matters.
  • Provided feedback and guidance to colleagues regarding best practices for evaluating credentials applications.
  • Utilized various software programs such as Microsoft Office Suite for data entry purposes.
  • Monitored progress of each application throughout the review process.
  • Performed quality assurance reviews on all evaluations prior to finalizing decisions.
  • Maintained accurate records in an organized filing system according to established guidelines.
  • Researched and resolved discrepancies in applicant's academic qualifications.
  • Maintained detailed database of compliance data, activities and actions taken.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Supported internal and external auditing teams conducting impartial compliance reviews.
  • Enforced regulatory policies and procedures across different teams and programs.
  • Investigated reported and identified compliance issues against accepted standards.
  • Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
  • Produced reports outlining assessments completed and follow-up recommendations.
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
  • Collected and reviewed data to identify potential compliance issues requiring further review.
  • Reviewed records in cases of potential liability and determined compliance actions.
  • Conferred frequently with specialists to stay current on compliance requirements and procedures.
  • Followed up with licensees to verify adherence to requirements.
  • Completed in-depth examinations of financial information to detect compliance issues.
  • Collected fees and application documentation for licenses and issued paperwork for follow-up actions.
  • Tested applicants with oral, written or practical tests, depending on licensing requirements.
  • Received inquiries and advised on regulations related to programs.
  • Rated applicants' abilities against requirements and scored tests following standards.
  • Issued official approvals in instances of achieved or exceeded compliance standards.

Program Admissions Specialist

California Polytechnic State University
Pomona, CA
01.2008 - 01.2010
  • Reviewed applications and supporting documents for completeness and accuracy.
  • Communicated admission decisions to prospective students via email and phone.
  • Trained new staff on admissions procedures and software systems used in processing.
  • Analyzed applicant data to identify trends and inform recruitment strategies.
  • Maintained detailed records of applicant interactions within the admissions database.
  • Collaborated with academic departments to ensure alignment on admissions criteria.
  • Maintained professional, welcoming and orderly reception area to greet guests.
  • Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
  • Helped complete admissions packets and submitted paperwork to professionals for review and processing.
  • Compiled data related to admissions activities for reporting purposes.
  • Monitored admissions process and provide student support to facilitate application approval.
  • Developed relationships with guidance counselors at local high schools and universities.
  • Advised students on college requirements and application procedures.
  • Generated reports summarizing admission decisions for review by senior staff members.
  • Attended conferences, workshops, seminars and other events related to the field of admissions counseling.
  • Assisted colleges with issues related to accreditation, admission policies and procedures.
  • Evaluated academic credentials of international applicants according to established guidelines.
  • Reviewed student credentials to determine transferable credits from other learning institutions.
  • Created and maintained student files, including all necessary documentation for each applicant.
  • Provided timely responses to inquiries from prospective students regarding the admissions process.
  • Verified student information and overall application completeness.

Admissions Anaylst

California Polytechnic State University
Pomona, CA
06.1999 - 01.2008
  • Analyzed data to support academic program development and decision-making processes.
  • Reviewed research methodologies to ensure compliance with institutional standards.
  • Created reports on student performance trends for administrative review and planning.
  • Maintained accurate records of all data collected during analysis processes.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.

Education

High School Diploma -

Pomona Catholic Girls High School
Pomona
05-1993

Associate of Science - General Education

Mt. Sac Community College
Walnut, CA

Some College (No Degree) -

California State University
San Bernardino

Skills

  • Credential evaluation
  • Data management
  • Regulatory compliance
  • Application processing
  • Document verification
  • Microsoft Excel
  • Attention to detail
  • Team collaboration
  • Time management
  • Research
  • Credential verification
  • Problem solving
  • Quality assurance
  • Accreditation management
  • Data analysis
  • Database management
  • Relationship building
  • Team building
  • Time management abilities
  • Adaptability and flexibility
  • Multitasking capacity
  • Data security
  • Adaptability
  • Analytical thinking
  • Basic first aid
  • Fee processing
  • Data entry
  • Documentation skills
  • Decision-making
  • Goal setting

Accomplishments

  • June 2025 retired after 26 years of service at California State Polytechnic University, Pomona

Timeline

Credential Analyst II

California Polytechnic State University
01.2010 - 06.2025

Program Admissions Specialist

California Polytechnic State University
01.2008 - 01.2010

Admissions Anaylst

California Polytechnic State University
06.1999 - 01.2008

High School Diploma -

Pomona Catholic Girls High School

Associate of Science - General Education

Mt. Sac Community College

Some College (No Degree) -

California State University

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Jennifer M. Garcia