Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Hernandez

San Antonio

Summary

Enthusiastic Teaching Assistant with classroom experience and dedication to student success. Helps teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness of students.

Overview

27
27
years of professional experience

Work History

Head Pre-K Teacher

SAMMinistries
11.2022 - Current
  • Provided support during classes, group lessons, and classroom activities.
  • Provided support to help students with special needs learn and grow.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Supported student learning objectives through personalized and small group assistance.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Improved student understanding by incorporating interactive activities and hands-on learning experiences.
  • Enhanced parent-teacher communication through regular updates and open dialogue, fostering a supportive environment for student success.
  • Developed age-appropriate curriculum that incorporated play-based learning, promoting cognitive, social, and emotional growth in students.
  • Established a positive classroom atmosphere by implementing consistent behavior management strategies and clear expectations for students.
  • Assessed student progress through ongoing observation and documentation, adjusting instruction as needed to support individual needs.
  • Maintained accurate records of student attendance, assessments, and progress reports to monitor development throughout the school year.
  • Built strong relationships with families by conducting home visits and parent conferences, strengthening community involvement in the Pre-K program.
  • Participated in professional development opportunities to stay current on best practices in early childhood education.
  • Facilitated small group activities that focused on developing essential pre-reading skills such as phonemic awareness and letter recognition.
  • Led team meetings with other Pre-K teachers to discuss curriculum planning, share resources, and address common challenges faced within the classroom setting.

Front Desk Agent

Courtyard by Marriott
02.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Scheduled and canceled appointments.
  • Validated payment methods
  • Recorded customers' information in the computer system.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Communicated with guests via e-mail.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Beauty Consultant

Target
05.2018 - 01.2022
  • Assisted guests by providing professional expertise beauty knowledge
  • Adapted communication style to build relationships with guests
  • Maintained a clean and organized environment
  • Created an excellent shopping experience by the use of technology
  • Collaborated with management to identify business opportunities
  • Operated a checkout lane with a cash register and associated retail equipment

Esthetician/Laser Specialist

Salon Essentials
04.2013 - 04.2015
  • Maintained patient records of services performed electronically and/or on paper
  • Praised by management for great customer relations and high retention rate
  • Communicated required information to patients
  • Trained new employees on company policies and procedures
  • Performed consultations for patients before scheduling treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.

Cosmetologist

Headlines Cut & Color Experts
03.2012 - 03.2013
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

Title Clerk

Dick Edwards Auto Plaza
07.2002 - 08.2003
  • Entered title and vehicle information into database.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Communicated with customers to resolve common title issues.
  • Contacted Kansas Motor Vehicle Department to determine status of pending titles.

Sales Representative

American Airlines
10.2000 - 10.2001
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Travel Agent Assistant

Coupi Travel
09.1997 - 07.1998
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.

Education

Associate of Arts - AA Psychology

Northwest Vista College
San Antonio, TX
05.2022

Laser Certification -

Rocky Mountain Laser College
Lakewood, CO
02.2014

Cosmetology License -

B Street Design School of International Hair
Manhattan, KS
02.2012

Airline Travel Certificate -

Liceo De Arte-Diseno Y Comercio
Fajardo, PR
06.1998

High School Diploma -

Santiago Iglesias Pantin
Ceiba, Puerto Rico
06.1997

Skills

  • Problem Solving
  • Computer skills
  • Time Management
  • Leadership Skills
  • Ability to Multitask
  • Communication
  • Fast Learner
  • Effective Time Management
  • Microsoft Office
  • Communication Skills
  • Customer Service
  • Fast Worker
  • Ability to Work Independently
  • Critical Thinking and Problem Solving

Languages

Spanish
Native or Bilingual

Timeline

Head Pre-K Teacher

SAMMinistries
11.2022 - Current

Front Desk Agent

Courtyard by Marriott
02.2022 - Current

Beauty Consultant

Target
05.2018 - 01.2022

Esthetician/Laser Specialist

Salon Essentials
04.2013 - 04.2015

Cosmetologist

Headlines Cut & Color Experts
03.2012 - 03.2013

Title Clerk

Dick Edwards Auto Plaza
07.2002 - 08.2003

Sales Representative

American Airlines
10.2000 - 10.2001

Travel Agent Assistant

Coupi Travel
09.1997 - 07.1998

Associate of Arts - AA Psychology

Northwest Vista College

Laser Certification -

Rocky Mountain Laser College

Cosmetology License -

B Street Design School of International Hair

Airline Travel Certificate -

Liceo De Arte-Diseno Y Comercio

High School Diploma -

Santiago Iglesias Pantin

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Jennifer Hernandez