JENNIFER MATTHES

• Handle daily sort responsibilities before, during and after the sort - closures, damages, assisting managers, contractors and other co-workers as needed.
• Using common sense to triage tasks that need done before, during and at the end of the sort. Being efficient and as productive as possible during a shift and after.
• Making phone calls during and after the sort to correct any address or address type issues (gate codes, multiple attempts, etc).
• Keeping the cage clean and organized.
• Helping in the office as needed during and after sort.
• Assist customers with any phone call questions, package tracking or in person deliveries.
• Established department goals, aligning them with company objectives, and ensured timely achievement of milestones.
• Streamlined operational processes by identifying inefficiencies and implementing process improvements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Streamlined QA processes, significantly reducing delays in delivery time.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

• Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

• Load, unload and sort cargo as part of accurate and efficient shipments. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. Sort items according to their destination(s). Used hand-held scanners to accurately track item movements. Properly used manual pallet jack as required.

• Seasonal position. Duties in this position included QA, administrative duties both general office duties as well as assisting other administrative employees/managers, package handlers, and contractors/drivers as needed. Updated package handler contact lists, schedules and other miscellaneous information as requested. Other programs used include excel, powerpoint, Ehire, ITQA, MRL. Helped FedEx customers via in person, phone or email in regards to picking up, holding and/or tracking packages.

Knowledgeable and proficient in all 3 main front desk shifts.

• Welcome guests, provide answers to questions, and anticipate guests' service needs. Provided guests with above-and-beyond service, including making outside venue reservations. Ensure that guest complaints are handled in the most effective manner possible, with proper follow-up. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.

Knowledgeable and proficient in all 3 main front desk shifts.

• Welcome guests, provide answers to questions, and anticipate guests' service needs. Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Ensure that guest complaints are handled in the most effective manner possible, with proper follow-up. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable.

• Spoke to customers regarding lodging, grooming, daycare services and pricing. Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.

• Answered telephone calls and in person inquires from clients, vendors and various other callers seeking information. Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact. Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Communicated with vendors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.

• Managed the reception area. Duties included greeting visitors, responding to telephone and in-person requests for information and appointments.