JENNIFER M. PULLIN
New Braunfels,TX
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
CLERK IV
COMAL COUNTY TAX OFFICE
New Braunfels, TX
01.2018 - Current
- Processed customer payments accurately and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Utilized computer software programs to create reports, labels, forms.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered telephones, directed calls, and took messages.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Processed payments accurately and efficiently.
- Process Registration Renewals, Property Tax payments, Boat title and Registration, Motor Vehicle Title Transaction, VIT, Internet subcontractor, and title packet and dealer title work.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to process cash, check, and credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Trained staff members to perform work activities and use computer applications.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Handled direct payments, reconciled credit card receipts and prepared deposits
- Monitored office supply inventory and completed requisitions for replenishment. Supported office staff and management with errands, deliveries and appointment setting
- Review and process passport applications to ensure completeness, accuracy, and compliance with current regulations.
- Provide customer service, answering inquiries and offering guidance on passport application procedures in person, via email, or over the phone.
- Assess and apply appropriate fees for passport services, handling financial transactions accurately.
Education
ASSOCIATE OF HOTEL AND RESTAURANT MANAGEMENT - MANAGEMENT
UNIVERSITY OF PASAY CITY
PHILIPPINES06-2001
Skills
- Database entry
- Cash Handling
- Scanning and copying
- Mail Sorting
- Processing mail
- Telephone Etiquette
- File Maintenance
- Customer Satisfaction
- Administrative tasks
- Mail Processing
- Typing and 10-Key Entry
- Scheduling appointments
- Clerical Support
- Supply Restocking
- Multi-line phone proficiency
- Strong Problem Solver
- Call handling
- Customer Service
Timeline
CLERK IV
COMAL COUNTY TAX OFFICE
01.2018 - Current
ASSOCIATE OF HOTEL AND RESTAURANT MANAGEMENT - MANAGEMENT
UNIVERSITY OF PASAY CITY
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