Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic
Jennifer M Smith

Jennifer M Smith

Little Elm,TX

Summary

Highly successful marketing and sales professional 20+ years experience producing result driven achievements with numerous exceeding expectation recognition. A transformational leader, team player and motivator with a hands-on approach of inspiring others, with IT professional skill set experience developing and implementing security solutions in multi-level environments supporting client initiatives.

Overview

27
27
years of professional experience

Work History

Concierge Key/Executive Platinum Specialist

American Airlines
Dallas, TX
07.2021 - Current
  • Provide exceptional personalized service and recognition to American Airlines ConciergeKey/Executive Platinum customers.
  • Managed over 50 customer calls daily
  • Solve customer problems in accordance with guidelines of established policies/procedures taking escalation when necessary.
  • Utilize compensation tools when applicable to resolve customer complaints and service failure
  • Exhibit excellent communication and listening skills including good judgement and rapport.
  • Perform any other duties or assignments including back up calls due to operational needs

Substitute Teacher, K-12

McKinney School District
McKinney, TX
10.2019 - 03.2021
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Provided instruction for students in core subject areas.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives

Account Executive

Clear Channel Outdoor
Dallas, TX
10.2018 - 07.2019
  • Strategic Media Planning for OOH products for new business in Dallas/Ft. Worth communities
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Serviced accounts and proposed new products and services to maximize revenue
  • Leveraged CRM to collect, organize and manage sales data and customer information
  • Attended networking events to build relationships and identify sales opportunities

Account Executive

Clear Channel Outdoor
Miami, FL
06.2018 - 09.2018
  • Managed sales cycle to maintain solid customer base.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Qualified leads, built relationships and executed sales strategies to drive new business utilizing OOH products
  • Researched competitive landscape and emerging technologies to position brand in global marketplace.

Account Manager

Salem Media Group
Miami, FL
03.2017 - 01.2018
  • Developed and maintained strong working relationships with clients targeting customers with niche Christian programming
  • Evaluated client needs and developed tailored solutions to increase branding and revenue
  • Created content to increase awareness for clients' businesses
  • Contributed to event marketing, sales and brand promotion.

Radio & Digital Marketing Specialist

Audacy, Inc (formerly Entercom Radio Wichita)
Wichita, KS
07.2008 - 09.2016
  • Achieved monthly, quarterly goals by developing and implementing marketing campaigns utilizing station products and programs
  • Identified and analyzed problems, planned tasks and solutions for clients.
  • Secured new business with cold calls and business analysis.
  • Maintained and managed monthly billing reports for all accounts
  • Created successful content for clients to increase business, build awareness and branding

Director of Corporate Sponsorship/Vendor Sales

National College Resources
Diamond Bar, CA
03.2006 - 07.2008
  • Customized sponsorship and sales opportunities for national and local businesses in seven (7) markets with audiences up 2000-10,000
  • Increased monetary goals by 50% overall with local colleges and universities in seven (7) markets
  • Create corporate partnerships and outreach opportunities for Fortune 500 companies
  • Administrator of exhibitor/vendor sales department in local markets
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Program Manager

Elite Marketing Group
Fullerton, CA
03.2000 - 03.2006
  • Accountable for full service event marketing company specializing in retail, new product launches, collegiate marketing in Northern and Southern California ad Arizona.
  • Planned and created recruitment ads for staffing with utilizing print and digital marketing
  • Interacted with customers and clients to identify business needs and requirements.
  • Devised creative solutions to critical customer and user needs
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Participated in vendor selection and management process for program initiatives.

Senior Account Manager

Jabez 3 Enterprises
Diamond Bar, CA
02.2000 - 01.2002
  • Accountable for selling and determining needs of this full service marketing company specializing in producing special events in Southern California and other select markets
  • Created effective marketing campaigns for clients utilizing various media including radio, TV, print, digital and guerilla marketing whereby increasing visibility, branding and revenue
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.

Account Manager

IHeart Media (formerly Cox Broadcasting)
Los Angeles, CA
02.1996 - 02.2000
  • Developed and maintained strong working relationships with professionals by generating business with effective business analysis
  • Evaluated client needs and developed tailored solutions to increase revenue and visibility
  • Contributed to event marketing, sales and brand promotion by implementing non-traditional marketing and promotional opportunities for clients
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Education

Bachelor of Arts - Dramatics/Speech

Fisk University
Nashville, TN
05.1985

Skills

  • Policy and Procedure Development
  • Sales Quota Achievement
  • Leadership Management & Development
  • Coaching and Team Building
  • Digital Sales and Marketing - Radio, OOH, Print

Accomplishments

  • Achieved 92% goal through effectively helping top tier customers with travel needs Jan-Feb 2023
  • Top Account Executive Audacy Jan-Aug 2015 - based on eight (8) consecutive months meeting quotas, new business and digital goals
  • Top Account Executive Audacy Week of Oct 26 2015 - Upfront Advantage Campaign sold 47% of cluster goals
  • Audacy Achiever Award for Outstanding Performance Dec 2014


Affiliations

Delta Sigma Theta Sorority, Incorporated Lifetime Member

Denton County Alumnae Chapter

Timeline

Concierge Key/Executive Platinum Specialist

American Airlines
07.2021 - Current

Substitute Teacher, K-12

McKinney School District
10.2019 - 03.2021

Account Executive

Clear Channel Outdoor
10.2018 - 07.2019

Account Executive

Clear Channel Outdoor
06.2018 - 09.2018

Account Manager

Salem Media Group
03.2017 - 01.2018

Radio & Digital Marketing Specialist

Audacy, Inc (formerly Entercom Radio Wichita)
07.2008 - 09.2016

Director of Corporate Sponsorship/Vendor Sales

National College Resources
03.2006 - 07.2008

Program Manager

Elite Marketing Group
03.2000 - 03.2006

Senior Account Manager

Jabez 3 Enterprises
02.2000 - 01.2002

Account Manager

IHeart Media (formerly Cox Broadcasting)
02.1996 - 02.2000

Bachelor of Arts - Dramatics/Speech

Fisk University
Jennifer M Smith