Jennifer M Smith
Little Elm,TX
Summary
Highly successful marketing and sales professional 20+ years experience producing result driven achievements with numerous exceeding expectation recognition. A transformational leader, team player and motivator with a hands-on approach of inspiring others, with IT professional skill set experience developing and implementing security solutions in multi-level environments supporting client initiatives.
Overview
27
27
years of professional experience
Work History
Concierge Key/Executive Platinum Specialist
American Airlines
Dallas, TX
07.2021 - Current
- Provide exceptional personalized service and recognition to American Airlines ConciergeKey/Executive Platinum customers.
- Managed over 50 customer calls daily
- Solve customer problems in accordance with guidelines of established policies/procedures taking escalation when necessary.
- Utilize compensation tools when applicable to resolve customer complaints and service failure
- Exhibit excellent communication and listening skills including good judgement and rapport.
- Perform any other duties or assignments including back up calls due to operational needs
Substitute Teacher, K-12
McKinney School District
McKinney, TX
10.2019 - 03.2021
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Distributed textbooks, workbooks, papers and pencils to students.
- Provided instruction for students in core subject areas.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives
Account Executive
Clear Channel Outdoor
Dallas, TX
10.2018 - 07.2019
- Strategic Media Planning for OOH products for new business in Dallas/Ft. Worth communities
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Serviced accounts and proposed new products and services to maximize revenue
- Leveraged CRM to collect, organize and manage sales data and customer information
- Attended networking events to build relationships and identify sales opportunities
Account Executive
Clear Channel Outdoor
Miami, FL
06.2018 - 09.2018
- Managed sales cycle to maintain solid customer base.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Qualified leads, built relationships and executed sales strategies to drive new business utilizing OOH products
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
Account Manager
Salem Media Group
Miami, FL
03.2017 - 01.2018
- Developed and maintained strong working relationships with clients targeting customers with niche Christian programming
- Evaluated client needs and developed tailored solutions to increase branding and revenue
- Created content to increase awareness for clients' businesses
- Contributed to event marketing, sales and brand promotion.
Radio & Digital Marketing Specialist
Audacy, Inc (formerly Entercom Radio Wichita)
Wichita, KS
07.2008 - 09.2016
- Achieved monthly, quarterly goals by developing and implementing marketing campaigns utilizing station products and programs
- Identified and analyzed problems, planned tasks and solutions for clients.
- Secured new business with cold calls and business analysis.
- Maintained and managed monthly billing reports for all accounts
- Created successful content for clients to increase business, build awareness and branding
Director of Corporate Sponsorship/Vendor Sales
National College Resources
Diamond Bar, CA
03.2006 - 07.2008
- Customized sponsorship and sales opportunities for national and local businesses in seven (7) markets with audiences up 2000-10,000
- Increased monetary goals by 50% overall with local colleges and universities in seven (7) markets
- Create corporate partnerships and outreach opportunities for Fortune 500 companies
- Administrator of exhibitor/vendor sales department in local markets
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Program Manager
Elite Marketing Group
Fullerton, CA
03.2000 - 03.2006
- Accountable for full service event marketing company specializing in retail, new product launches, collegiate marketing in Northern and Southern California ad Arizona.
- Planned and created recruitment ads for staffing with utilizing print and digital marketing
- Interacted with customers and clients to identify business needs and requirements.
- Devised creative solutions to critical customer and user needs
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
Senior Account Manager
Jabez 3 Enterprises
Diamond Bar, CA
02.2000 - 01.2002
- Accountable for selling and determining needs of this full service marketing company specializing in producing special events in Southern California and other select markets
- Created effective marketing campaigns for clients utilizing various media including radio, TV, print, digital and guerilla marketing whereby increasing visibility, branding and revenue
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Account Manager
IHeart Media (formerly Cox Broadcasting)
Los Angeles, CA
02.1996 - 02.2000
- Developed and maintained strong working relationships with professionals by generating business with effective business analysis
- Evaluated client needs and developed tailored solutions to increase revenue and visibility
- Contributed to event marketing, sales and brand promotion by implementing non-traditional marketing and promotional opportunities for clients
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Education
Bachelor of Arts - Dramatics/Speech
Fisk University
Nashville, TN05.1985
Skills
- Policy and Procedure Development
- Sales Quota Achievement
- Leadership Management & Development
- Coaching and Team Building
- Digital Sales and Marketing - Radio, OOH, Print
Accomplishments
- Achieved 92% goal through effectively helping top tier customers with travel needs Jan-Feb 2023
- Top Account Executive Audacy Jan-Aug 2015 - based on eight (8) consecutive months meeting quotas, new business and digital goals
- Top Account Executive Audacy Week of Oct 26 2015 - Upfront Advantage Campaign sold 47% of cluster goals
- Audacy Achiever Award for Outstanding Performance Dec 2014
Affiliations
Delta Sigma Theta Sorority, Incorporated Lifetime Member
Denton County Alumnae Chapter
Timeline
Concierge Key/Executive Platinum Specialist
American Airlines
07.2021 - Current
Substitute Teacher, K-12
McKinney School District
10.2019 - 03.2021
Account Executive
Clear Channel Outdoor
10.2018 - 07.2019
Account Executive
Clear Channel Outdoor
06.2018 - 09.2018
Account Manager
Salem Media Group
03.2017 - 01.2018
Radio & Digital Marketing Specialist
Audacy, Inc (formerly Entercom Radio Wichita)
07.2008 - 09.2016
Director of Corporate Sponsorship/Vendor Sales
National College Resources
03.2006 - 07.2008
Program Manager
Elite Marketing Group
03.2000 - 03.2006
Senior Account Manager
Jabez 3 Enterprises
02.2000 - 01.2002
Account Manager
IHeart Media (formerly Cox Broadcasting)
02.1996 - 02.2000
Bachelor of Arts - Dramatics/Speech
Fisk University