Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jennifer M Smith

Richland

Summary

Dynamic professional with extensive experience at Washington Department of Transportation, excelling in customer service and staff training. Proven track record in enhancing operational efficiency and driving revenue growth through strategic inventory control and effective problem-solving. Adept at multitasking and data analysis, delivering impactful results in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Boarding House Coordinator

Self Employed Services
Richland
10.2010 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Created marketing campaigns to attract new customers.
  • Implemented successful business strategies to increase revenue and target new markets.

Executive Secretary

Washington Department Of Transportation
Union Gap
07.2005 - 08.2006
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Advocated and worked collaboratively to standardize processes, procedures and communications.
  • Organized and prepared meeting rooms and equipment for onsite and offsite events.
  • Delivered optimal administrative, customer service and case management support.
  • Prepared, formatted and bound reports for professional presentations.
  • Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained office by preparing payroll, designing filing systems and reviewing and approving supply requisitions.
  • Organized meetings, conferences, and travel arrangements for executives.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Researched and prepared information for presentations to high-level executives.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Prepared agendas and took minutes of meetings attended by the executive staff.
  • Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
  • Managed executives' calendars to keep track of events, meetings and activities.
  • Facilitated communication between executives and other departments within the organization.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Organized, scheduled and confirmed board and team meetings.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Coordinated various office activities such as ordering supplies and arranging catering services for events.
  • Responsible for maintaining confidential files pertaining to executive operations.
  • Performed research on specific topics as requested by management personnel.
  • Took detailed notes in meetings and disseminated information afterward.
  • Maintained filing system for all documents related to executive activities.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Reviewed incoming correspondence; distributed materials accordingly.
  • Coordinated multiple schedules using online calendaring system.
  • Attended corporate functions to assist executives with networking opportunities.
  • Facilitated internal communication by distributing information and scheduling presentations.
  • Compiled information from multiple sources into concise summaries for review by executive team members.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Greeted and directed visitors, answered phone calls, and provided general administrative support.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Assisted with special projects as needed; provided input on project plans when requested.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Senior Secretary

Washington Department Of Natural Resources
Olympia
03.2003 - 06.2005
  • Maintained organized filing system of paper and electronic documents.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Greeted visitors and directed to appropriate location or person.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Answered incoming calls and emails promptly.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
  • Developed and maintained filing systems to ensure efficient retrieval of documents.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided support to department managers in terms of preparing presentations, reports, and other materials.
  • Processed documents and materials for dissemination to appropriate parties.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Created and updated spreadsheets to track and report data.
  • Managed multiple calendars and contacts using computer software.
  • Assisted executive staff with administrative tasks, such as scheduling appointments and coordinating travel arrangements.
  • Maintained accurate records of all company transactions.
  • Coordinated meetings between various departments within the organization.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Created spreadsheets to track financial data, budgets, sales figures.
  • Operated office equipment such as photocopiers, scanners, and fax machines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Organized files and documents for the office in an efficient manner.
  • Sent and distributed mail and parcels.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Developed systems to ensure that all required paperwork was completed accurately and on time.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Created and monitored performance metrics to keep databases functioning at optimal capacity.
  • Analyzed and developed technical and functional specifications for databases.
  • Performed regular health checks on all databases to ensure optimal performance levels are maintained.
  • Partnered with project management teams on development of scope and timelines.
  • Conducted training sessions for junior DBAs regarding best practices related to database administration.
  • Automated routine database tasks to improve system reliability and reduce manual errors.
  • Monitored database performance and implemented changes to improve response times.
  • Coordinated with development teams to optimize database queries and indexes.
  • Designed and implemented database systems to meet organizational needs.
  • Resolved customer queries related to database issues promptly and accurately.
  • Developed scripts for automating routine maintenance tasks such as index rebuilds and statistics updates.
  • Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.
  • Coordinated with other teams such as network administrators and system admins for resolving complex issues.
  • Conducted performance tuning of database systems to ensure optimal efficiency.
  • Worked with software vendors to analyze and resolve software installation and ongoing support issues.
  • Configured user accounts, privileges, roles, profiles. in the database server.
  • Devised reports and visualizations to present requested data in sleek format.

Education

Associate of Arts - Architectural Drafting

Green River Community College
Auburn, WA
06-1986

Some College (No Degree) - Advanced Mathematics

Continuing Education
Yakima, WA

Skills

  • Customer service
  • Staff training
  • Inventory control
  • Problem solving
  • Time management
  • Data analysis
  • Facility management
  • Multitasking
  • Case management

Affiliations

  • painting
  • book illustration
  • writing

Timeline

Boarding House Coordinator

Self Employed Services
10.2010 - Current

Executive Secretary

Washington Department Of Transportation
07.2005 - 08.2006

Senior Secretary

Washington Department Of Natural Resources
03.2003 - 06.2005

Associate of Arts - Architectural Drafting

Green River Community College

Some College (No Degree) - Advanced Mathematics

Continuing Education

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