JENNIFER M. DÍAZ
Huntington Park,CA
Summary
Innovative, professional, energetic and enthusiastic with 14 years of hands-on experience offering top-quality customer service, and working with diverse clients. Highly skilled with expertise in understanding clients' requests for special services. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations.
Overview
14
14
years of professional experience
Work History
Hairstylist
Self-employed
Pasadena, CA
11.2018 - Current
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Hair Stylist and Sales Associate
DRYBAR
Santa Monica, CA
12.2016 - Current
- Receive clients as they arrive.
- Confer with clients to determine their individual hair care needs.
- Provide styling services.
- Suggest hair care products and attempt to sell salon’s retail products.
- Performed hair care treatments.
- Managed cleaning up activities after hair care appointments.
- Ensured appropriate cleaning and sterilization of cutting and trimming equipment.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Hair Stylist and Shift-Lead
THE GATES SALON
Marino, Ca
10.2010 - 11.2018
- In-salon educator.
- Oversaw and trained the apprentice in our apprenticeship program.
- Receive clients as they arrive.
- Confer with clients to determine their individual hair care needs.
- Provide cutting and styling services.
- Suggest hair care products and attempt to sell salon’s retail products.
- Performed hair care treatments.
- Managed cleaning up activities after hair care appointments.
- Ensured appropriate cleaning and sterilization of cutting and trimming equipment.
Education
Associate of Arts - Business Administration And Management
Pasadena City College
Pasadena, CA12-2023
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA12-2023
Certificate of Completion in Cosmetology California Cosmetology State License -
Cerritos College
01.2009
Skills
- Promoting Brand and Company Identity
- Inbound and Outbound Calling
- Establishing and Maintaining Customer Relationships
- Creative Problem Solving
- Multitasking and Prioritization
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Hairstylist
Self-employed
11.2018 - Current
Hair Stylist and Sales Associate
DRYBAR
12.2016 - Current
Hair Stylist and Shift-Lead
THE GATES SALON
10.2010 - 11.2018
Associate of Arts - Business Administration And Management
Pasadena City College
Associate of Arts - Humanities
Pasadena City College
Certificate of Completion in Cosmetology California Cosmetology State License -
Cerritos College