Jennifermarie Collison
IL
Summary
Dynamic cosmetologist and seasoned store manager with a proven track record at Deb Shops, enhancing customer satisfaction through exceptional service and expert hair styling. Skilled in salon management and active listening, I increased client retention by 20%. Specializes in innovative marketing strategies and fostering team growth, leveraging social media promotion and relationship building to drive success.
Professional beauty specialist well-versed in delivering wide range of cosmetic treatments to diverse clientele. Known for collaborative approach and achieving high client satisfaction through tailored services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques.
Diligent Management with solid foundation in cosmetology and history of enhancing client satisfaction through personalized beauty services. Demonstrated ability to execute various beauty treatments while maintaining high standards of hygiene and safety. Proven skills in makeup application and hair styling, consistently meeting client expectations.
Professional with strong background in beauty and wellness, prepared for this role. Skilled in hair styling, makeup application, and skincare treatments. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.
Friendly Cosmetologist with 20 plus years of experience in Cosmetology. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management positions. Ready to help team achieve company goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Cosmetologist
Self-employed
02.2004 - 02.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Negotiated with suppliers for better rates on salon products, aiding in cost reduction without compromising on quality.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
Assistant Store Manager
Deb Shops
01.2002 - 10.2004
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
McDonald's
11.1993 - 08.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- And may other Duties
Education
State Board License - Cosmetology
College And Career
Holland, MI06-1996
High School Diploma -
Allendale High School
Allendale, MI05-1996
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Decision-making
- Client consultation
- Client education
- Hair coloring and highlighting
- Social media promotion
- Product knowledge
- Client consultations
- Continuing education
- Styling tools
- Hair coloring expertise
- Product upselling
- Relationship building
- Sales expertise
- Hair conditioning and styling
- Waxing treatments
- Trend awareness
- Cosmetology
- Sales and upselling
- Reflective listening
- Product and service explanations
- Relationship building and management
- Makeup artistry
- Hair extension application
- Waxing and threading
- Precision hair cutting
- Sanitation maintenance
- Nail care services
- Bleaching, dyeing, and tinting
- Facial massage techniques
- Physical strength
- Product demonstrations
- Facials and makeup applications
- Issue resolution
- Selling and upselling
- Chemical mixing and application
- Color matching master
- Hair assessments
- Chemical texture services
- Salon management
- Special event hair styling
- Acrylic nail application master
- Advanced styling techniques
- Facials and skincare treatments
- Scalp treatments
Certification
- Cosmetology License - Michigan Board of Cosmetology.
- Certified Haircolorist - American Board of Certified Haircolorist (ABCH).
- Professional Beauty Association Membership (PBA) - Professional Beauty Association.
- First Aid Certification – American Red Cross or American Heart Association.
- Permanent Makeup Artist License/Certification – Society of Permanent Cosmetic Professionals or state regulatory bodies where applicable.
- Make-up Artist Certification – Various Accredited Makeup Schools.
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Infection Control and Sterilization Certificate – Barricade® or similar organizations.
- Salon Management Professional Certification (SMP) - Professional Beauty Association.
- Salon Sustainability Certificate – Sustainable Salons program or similar organizations.
- Cosmetology License - Michigan Board of Cosmetology.
-
- Certified Nursing Assistant (CNA)
Timeline
Cosmetologist
Self-employed
02.2004 - 02.2021
Assistant Store Manager
Deb Shops
01.2002 - 10.2004
Store Manager
McDonald's
11.1993 - 08.2002
- Cosmetology License - Michigan Board of Cosmetology.
- Certified Haircolorist - American Board of Certified Haircolorist (ABCH).
- Professional Beauty Association Membership (PBA) - Professional Beauty Association.
- First Aid Certification – American Red Cross or American Heart Association.
- Permanent Makeup Artist License/Certification – Society of Permanent Cosmetic Professionals or state regulatory bodies where applicable.
- Make-up Artist Certification – Various Accredited Makeup Schools.
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Infection Control and Sterilization Certificate – Barricade® or similar organizations.
- Salon Management Professional Certification (SMP) - Professional Beauty Association.
- Salon Sustainability Certificate – Sustainable Salons program or similar organizations.
- Cosmetology License - Michigan Board of Cosmetology.
-
- Certified Nursing Assistant (CNA)
State Board License - Cosmetology
College And Career
High School Diploma -
Allendale High School
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