Summary
Overview
Work History
Education
Skills
Websites
Timeline
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JENNIFER MARIE MCDANIEL

Granite Falls

Summary

Experienced customer service professional with over 7 years of delivering high-quality support via phone, chat, and email across diverse industries including healthcare, sales, and pharmacy. Skilled in resolving complex customer inquiries, enhancing client satisfaction, and building strong relationships. Proven success in roles such as Pharmacy Assistant, Quality Review Executive, Client Relations Associate, and Healthcare Associate demonstrating expertise in patient care, medication support, client onboarding, and service quality assurance.

Known for a positive attitude, adaptability, and a strong commitment to professional growth. A proactive, goal-oriented team player with excellent time management and problem-solving skills. Quick to learn and apply new knowledge, with a dedication to supporting team success and contributing to organizational goals.

Overview

6
6
years of professional experience

Work History

Pharmacy Assistant

Rite-Aid Pharmacy
02.2025 - 06.2025
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Greeted customers upon arrival at the pharmacy counter.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.

Quality Review Executive

Omega Healthcare
08.2021 - 09.2024
  • Company Overview: Omega Healthcare is a leading provider of outsourced revenue cycle management (RCM), medical billing, coding, and healthcare analytics services.
  • Perform audits and inspections to assess the quality of products, services, or processes.
  • Provide feedback and coaching to improve performance and training.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.
  • Omega Healthcare is a leading provider of outsourced revenue cycle management (RCM), medical billing, coding, and healthcare analytics services.

Client Relations Associate

Phoenix Rising Centers
05.2023 - 07.2024
  • Company Overview: Phoenix Rising Centers offers inclusive mental health services focused on providing care that acknowledges and addresses the unique experiences of marginalized communities.
  • Serve as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
  • Assist new clients with onboarding processes, including educating them on services or products, setting up accounts, and providing guidance to help them get started smoothly.
  • Scheduling appointments and connected them with a provider.
  • Phoenix Rising Centers offers inclusive mental health services focused on providing care that acknowledges and addresses the unique experiences of marginalized communities.

Healthcare Associate

Omega Healthcare
01.2019 - 08.2021
  • Company Overview: Omega Healthcare is a leading provider of outsourced revenue cycle management (RCM), medical billing, coding, and healthcare analytics services.
  • Address patient inquiries, over the phone, and provide guidance on scheduling, billing, or medical procedures.
  • Schedule appointments and manage the daily calendar for healthcare providers.
  • Handle billing processes, insurance claims, payments and updating insurances.
  • Omega Healthcare is a leading provider of outsourced revenue cycle management (RCM), medical billing, coding, and healthcare analytics services.

Education

Bachelor of Science - Nursing

Everett Community College
Everett, WA

Associate Degree - Hotel And Restaurant Management

International School For Hotel And Restaurant Management
04.2019

Secondary -

Matilda L Bradford Christian School
03.2013

Skills

  • Customer Service
  • Healthcare Administration
  • Problem Solving
  • Appointment Scheduling
  • Multichannel Communication
  • Positive Attitude
  • Detail-oriented
  • Time Management
  • Cash handling
  • HIPAA compliance
  • Pharmacy operations
  • Resolving customer issues

Timeline

Pharmacy Assistant

Rite-Aid Pharmacy
02.2025 - 06.2025

Client Relations Associate

Phoenix Rising Centers
05.2023 - 07.2024

Quality Review Executive

Omega Healthcare
08.2021 - 09.2024

Healthcare Associate

Omega Healthcare
01.2019 - 08.2021

Associate Degree - Hotel And Restaurant Management

International School For Hotel And Restaurant Management

Secondary -

Matilda L Bradford Christian School

Bachelor of Science - Nursing

Everett Community College

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JENNIFER MARIE MCDANIEL