Jennifer Marie Onley
Lake Havasu City,AZ
Summary
easoned Senior Client Success Manager with over 15 years of specialized experience spanning the Legal and SaaS sectors. Renowned for cultivating enduring client partnerships, showcasing a remarkable 90% increase in customer retention rates. Proficient in orchestrating and executing strategic customer success initiatives to drive product adoption, amplify satisfaction levels, and nurture sustainable revenue growth. Adept at navigating intricate challenges, prioritizing client value delivery, and spearheading organizational triumph."
Overview
12
12
years of professional experience
Work History
Business Development Director
Experis
Lake Havasu City , AZ
2022.08 - 2023.06
- Implemented strategic sales initiatives, leading to the expansion of current accounts as well as the acquisition of new sales accounts through strong leadership in sales planning, development and account management.
- Successfully coordinated efforts across multiple departments to achieve project goals.
- Developed growth plans based on identification of key clients, targets, and priority service lines.
- Expertly tackled intricate incidents, problems, and obstacles that influenced management decisions and business objectives.
Senior Director, Account Management
Integreon
Chicago , IL
2021.04 - 2021.11
- Analyzed market data to identify untapped opportunities for growth and advancement.
- Implemented strategies for increased operational efficiencies through the development of policies and procedures.
- Aligned and facilitated cross-functional meetings to ensure team collaboration.
- Applied comprehensive understanding of the market and examined competition to increase earnings.
- Streamlined workflow by coordinating tasks across multiple departments, increasing productivity and fostering stronger teamwork.
- Generated reports for data review and corrective action implementation.
Sales Development Lead
Cobra Legal Solutions
Chicago , IL
2020.02 - 2021.01
- Generated supplementary materials to enrich training sessions for Sales & Marketing
- Communicated objectives and performance standards to new hires on the Sales team
- Monitored, evaluated and recorded training activities to assess program effectiveness.
- Developed concise weekly progress reports outlining completed tasks and upcoming targets.
Director of Business Development
QDiscovery, now Consilio
Chicago , IL
2018.04 - 2019.06
- Managed entire sales cycle process by prospecting, generating leads, qualifying prospects, presenting solutions, negotiating terms and closing deals.
- Planned and executed promotional events including conferences, exhibitions, and trade shows to engage with target customers.
- Increased profitability by implementing various research, referral, and sales strategies to generate a wide array of prospects.
- Utilized CRM systems to track and record sales activities, ensuring accurate documentation of contacts made and agreements reached.
- Developed comprehensive proposals that outlined product features, benefits, cost estimates, and delivery timelines for prospective clients.
Senior Associate
Consiliio, formerly Huron Legal
Chicago , IL
2014.09 - 2018.04
- Updated industry trends and regulations knowledge.
- Developed strong rapport and communication channels with important influencers at all levels of the organization.
- Researched and identified new market opportunities.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Managed team resources, assigned tasks, monitored progress, and ensured deadlines were met.
Client Renewals Account Manager
Cision
Chicago , IL
2011.04 - 2014.09
- Created customer-specific renewal plans that implemented best practices and strategies.
- Analyzed customer data extensively to pinpoint trends, opportunities, and threats linked to contract renewals.
- Communicated effectively about changes in products or services affecting customer renewals.
- Negotiated customer contracts based on specific needs and requirements.
- Resolved conflicts related to account renewals between customers and other departments.
- Produced monthly reports detailing the advancement made in accomplishing organizational renewal objectives.
- Cultivated strong client connections by consistently providing timely responses to inquiries and requests.
Education
Bachelor of Arts - Telecommunications
Indiana University Bloomington
Bloomington, IN2009-12
Skills
- Lead Qualification
- Training and mentoring
- Client Engagement
- Sales Forecasts
- Reporting capabilities
Timeline
Business Development Director
Experis
2022.08 - 2023.06
Senior Director, Account Management
Integreon
2021.04 - 2021.11
Sales Development Lead
Cobra Legal Solutions
2020.02 - 2021.01
Director of Business Development
QDiscovery, now Consilio
2018.04 - 2019.06
Senior Associate
Consiliio, formerly Huron Legal
2014.09 - 2018.04
Client Renewals Account Manager
Cision
2011.04 - 2014.09
Bachelor of Arts - Telecommunications
Indiana University Bloomington
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