Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Jennifer M. Clark

Jennifer M. Clark

Administrative / Medical Assistant with background in Financial Investments
St. Charles,MO

Summary

Demonstrated skills in managing data, customer service and business communication, as well as performing standard procedures in the industry and handling all administrative requirements with speed, efficiency and professionalism.

Overview

22
22
years of professional experience

Work History

Administrative Executive

The Pisa Group
Saint Charles, MO
08.2014 - 05.2019
  • Upheld protocol flawlessly in both normal work procedures and at special events.
  • Gathered information, scanned records and maintained confidentiality of electronic data.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Answered and routed phone calls and emails, always maintaining confidentiality.
  • Prepared invoices and drafted memos for executives.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

Medical Office Administrative Assistant

Take Care Health Clinic
Ellisville, ILMO
11.2006 - 05.2009
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Maintained confidentiality of records relating to clients' treatment
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Registered patients and scheduled appointments.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Ordered and maintained supply inventory for medical office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Medical Assistant

T.J. McCaffrey & Associates, OBGYN
St Louis, MO
03.2003 - 09.2006
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.

Senior Operations Specialist

Edward Jones
Maryland Heights, MO
09.1997 - 12.2003
  • Data entry of checks received into client investment accounts
  • Exceptional customer service to branch offices, nationwide
  • Investigate and process returned checks
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identify needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed company's expenditures and developed financial models.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assisted the administrative, contractual and financial departments of Cash Receipts.

Education

Graduated -

Midwest Institute
01.2004

Credits accrued -

Lindenwood University
01.1997

Credits accrued -

St. Charles County Community College
01.1996

Graduated -

Francis Howell North High School
01.1995

Skills

  • New employee orientations
  • Meeting Coordination
  • Data Evaluation
  • File Management
  • Report Generation
  • Front Desk Management
  • Privacy policies
  • Expense Reporting
  • Administrative Leadership
  • File Organization
  • Business operations knowledge
  • Customer Relations
  • Appointment Scheduling
  • Meeting Scheduling

Timeline

Administrative Executive

The Pisa Group
08.2014 - 05.2019

Medical Office Administrative Assistant

Take Care Health Clinic
11.2006 - 05.2009

Medical Assistant

T.J. McCaffrey & Associates, OBGYN
03.2003 - 09.2006

Senior Operations Specialist

Edward Jones
09.1997 - 12.2003

Graduated -

Midwest Institute

Credits accrued -

Lindenwood University

Credits accrued -

St. Charles County Community College

Graduated -

Francis Howell North High School

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Jennifer M. ClarkAdministrative / Medical Assistant with background in Financial Investments