JENNIFER JAYNES, MPH

• Led national scaling of 2600+ telehealth programs across 50 states, established and standardized workflows, SOPs, and KPI dashboard in complex EMR-integrated environments to ensure consistent operations and high satisfaction (95-100% NPS- Net Promoter Score).
• Developed and managed multi-million service line budgets, including revenue forecasting, expense projections, and scenario planning to support sustainable growth and scalability during rapid national expansion.
• Partnered with C-Suite and senior leaders to translate enterprise strategy into execution roadmaps, supporting initiatives spanning $30-$250M portfolios, multi-site operations, and enterprise-wide transformation efforts.
• Delivered operation transformation programs leveraging qualitative and quantitative insights to close performance gaps, improve scalability, and supporting sustained growth across multi-service lines and matrixed programming.
• Partnered with finance/clinical leaders on long-term operational planning, identifying growth opportunities and aligning resources with market demands and payer trends.
• Led market developments and program rollout strategies for underserved/safety-net populations, contributing to the national growth footprint and operational readiness for rural areas.

• Oversaw daily operations for two multi-provider clinics (25 physicians & residents). Managing front-office functions including scheduling accuracy across channels, standardized check-in-check-out, insurance verification, and chart documentation to support accuracy and seamless patient experience- increasing NPS score from 50% to 89%.
  • Utilized EPIC for clinical documentation, workflow management, billing integration, and performance reporting.
  • Implemented Lean methodologies and standardized workflows that reduced patient wait times by 22%, optimized space utilization and patient flow, and improved throughput in a high-volume setting.
  • Served as key operational lead in pandemic response. Directed rapid adaptation of clinical operations to COVID-19 guidelines, integrating public health best practices and advanced evidence-cased protocols that protected vulnerable populations, reduced operational disruptions, minimizing transmission risks, and supported seamless resumption of in-person services.

• Earned public recognition from Dallas County Commissioners Court for the program’s taxpayer’s savings and operational accomplishments, including significant reduction in public costs for acute care, emergency services, and related expenditures-achieving >30 decrease in acute care utilization through integration, whole-person care models for chronically homeless and high-risk Medicaid populations.
• Partnered with stakeholders to optimize workflows, best practices, promoting excellence and accountability in team dynamics.

• Directed the structuring and launch of the Rapid Integrated Group Healthcare Team Care (RIGHT) in collaboration with Dallas Police Department, Dallas Fire- Rescue, Parkland Health & Hospital System, and community stakeholders- creating a multidisciplinary crisis response model that diverted individuals experiencing behavioral health emergencies from jail and unnecessary emergency department use.
• Achieved significant jail diversion and cost savings for Dallas County by implementing coordinated first-responder protocols that reduced inappropriate use of jails for mental health crises (diverting hundreds from incarceration) and lowered emergency departments return rates by approximately 9-19% in target ZIP codes served by local police departments.
• Delivered measurable system improvements by unifying law enforcement, paramedics, and mental health clinicians into integrated response teams, resulting in fewer arrests for new offenses (

• Owned unit economics for Medicaid/Medicare care coordination programs across California and Texas, driving financial performance through payer compliance, cost-efficient delivery models, and revenue optimization while serving high-need/complex member populations.
• Led multidisciplinary field operations and Enhanced Care Management (ECM) implementation for value-based whole-person care, achieving measurable improvements in access, quality metrics, and cost efficiency- including reductions in hospitalizations and enhanced care continuity through standardized workflows and performance frameworks.
• Partnered strategically with clinical, product, payer, and executive leaders to design and launch scalable care delivery models, aligning KPIs across markets to exceed expectations for member engagement, utilization management, and overall program ROI.
• Directed change management initiatives to foster team collaboration, retention, and operational scalability avoidable utilization, and sustained high-quality outcomes.
• Optimized payer-aligned care coordination strategies that improved continuity of care, reduced unnecessary hospitalizations, and delivered gains in key value-based indicators (e.g., quality scores, member satisfaction, and costs savings)-positioning programs for long-term sustainability and expansion.

• Led Lean Six Sigma/Kaizen projects or quality metrics (STARS/HEDIS), enhancing clinical processes and performance reporting in EMR-supported environments.

• Pioneered operational leadership in ambulatory clinic settings by directing multi-clinic operations for Health Departments, overseeing daily functions, staff coordination, and resource allocation across several sites while ensuring financial performance through effective budgeting and program sustainability.
• Led the development, launch, and operational management of a comprehensive chronic disease program (diabetes management) serving over 3,000 underserved patients across multiple clinics, achieving an average 5-point reduction in A1c levels through standardized protocols, patient educations, coordinated care delivery.
• Established scalable operational frameworks for several county clinics, including workflow standardization, performance monitoring, and financial accountability.

• 3.89 GPA

• Professional Development: Minor in Criminal Justice