JENNIFER JAYNES, MPH

• Streamlined direct daily operations of the technological implementation process for improved access for rural and large community hospitals branded nationally through specialty medicine services.
• Drove consistent 30% increases in the Net Promoter Score by evaluating customer feedback, engaging with promoters, leveraging automation, and creating KPIs.
• Spearheaded a comprehensive execution plan for the scale implementation process and strategy to drive improved efficiency, optimization, and scalability.
• Lead a diverse team of implementation managers with a focus on team onboarding and project scoping while monitoring for maximized productivity and efficiency.

Oversaw all aspects of administrative, business, clinical, and pharmacy operations supported by staff members.

• Directed daily operations of 2 community clinics, coordinating with 11 physicians and residents in family medicine and pediatric practices to serve low-income individuals and families, boosting quality care ratings 60%.
• Improved access to food, healthcare, and underserved population initiatives with a focus on diabetes management, heart disease, cancer screenings, hepatitis C, behavioral health, and rural preventive care.
• Led the clinical team in delivering care services promoting optional value-based patient experience and care, including developing key department goals, objectives, performance standards, policies, and procedures.
• Coached and led high-performing clinical teams on evidence-based/best practices advancing positive outcomes for vulnerable patients.

Utilizing the Housing First approach of a unique residential/medical complex. The private project funded through the County of Dallas, grant-funding and private investors in excess of $45 million dollars.

• Applied evidence-based and best practices to address complex behavioral situations for individuals with chronic and traumatic life experiences.
• Increased ROI 45% by decreasing the usage of taxpayer-based inpatient and outpatient local hospital services 80% and reducing local emergency room admissions 65%.
• Reduced costs associated with incarceration recidivism rates to county taxpayers 50% per year.
• Grew mental health access and delivery 400% for mentally ill and non-compliant program participants.

Established project-oriented goals, trained officers in Trauma Informed Care, and established metrics and best practices between Dallas public safety professionals, county hospital systems, and behavioral health providers.

· Reducing high recidivism rates for incarcerated by 30% and reduced the costs of inappropriate care of the mentally ill population at Dallas County jail 15%.

· Achieved a 10% decline in the psych ED volume in ZIP codes served by local Police Departments.

· Diverted 31% of calls from local jails and hospital emergency departments to community resources,long-term housing options, and local services.

Introduced performance measures (STARS & HEDIS, WHP, DM) for primary care and behavioral health organizations and medical groups providing direct access to patients in vulnerable and compromised situations.

• Spearheaded 7 community health improvement program teams, driving 55% increased participation through personalized face-to-face interaction.
• Established a primary care provider and link to housing and services for 43K+ homeless, medically non-compliant individuals in California and Texas.
• Reconnected and improved the health outcomes of 3K+ vulnerable individuals.

Implemented clinical protocols through an in-house clinic education program in connection with community health workers for hypertensive (diagnosed) patients.

• Conceptualized and maintained a grant-based sustainable health collaborative addressing chronic disease and care protocols of hypertensive patients.
• Monitored program grants from The Centers for Disease Control (CDC) and the Department of State Health Services (State of Texas) and identified further opportunities for increased funding.
• Improved outcomes for local hospital and clinic hypertension programs on a continuous basis. Realized an 80% decrease in blood pressure through lean workflow redesign, work optimization tools, and defined data collection processes, metrics, and outcomes.

Oversaw pediatric and women's health clinic staff members and supervised general population health education, diabetes education, internship program, maternal outreach, and emergency response teams.

· Planned, implemented, executed, and evaluated key chronic disease and injury prevention programs,including shaping communications via social media and the public information department.

· Co-authored and secured a $10M grant award for a 5-year diabetes program, the annual continuum of grants to improve family, woman, and children's health services

· Instituted an outcome management process driving continuous improvement for healthy communities, diabetes education, smoking cessation, maternal and children's health programs.

• 3.89 GPA

• Professional Development: Minor in Criminal Justice