Jennifer Michelle Boone
Phenix City,AL
Summary
Hardworking Professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
39
39
years of professional experience
Work History
Medical Receptionist
AlaMed Injury Clinics/Hope Neurological & Medical
06.2022 - 10.2024
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Verified patient insurance, demographics, and health history to ensure up-to-date information.
- Assisted patients with filling out and completing required medical forms and documentation.
- Collaborated with attorneys to promptly accommodate their clients, as well as securing police reports, all necessary medical records, MRIs, etc.
- Upheld strict confidentiality of patient information in compliance with HIPAA regulations and medical office policies.
- Managed high call volumes, routing calls to the appropriate departments using a multi-line phone system, while maintaining a courteous and professional manner.
- Collaborated with the Macon and Birmingham offices to arrange TeleMed appointments across various states.
- Enhanced patient satisfaction by responding to inquiries empathetically and professionally.
Medical Receptionist
A-1 Imaging
07.2019 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Columbus Pain Center
02.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current, completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted patients with necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
Receptionist
Rice and Lake Urology
01.2008 - 02.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for two physicians at Urology Office Facility, scheduling appointments, and handling patient inquiries.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Panhandle Orthopedics
01.2005 - 01.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Rice and Lake Urology
01.2004 - 01.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered phone calls and messages for two physicians at Urology Office Facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
Pinehurst Service Station
01.1986 - 06.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responsible for high volume bank deposits
- Family Owned Business
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Cental High School
Phenix City, ALSkills
- Excellent Customer Service
- Payment Collection
- Medical Records Management
- Insurance verifications
- Problem-Solving
- Critical Thinking
- Documentation and Recordkeeping
- Payment Scheduling and Collection
- Insurance Authorizations & Verifications
- Collaboration and Teamwork
Timeline
Medical Receptionist
AlaMed Injury Clinics/Hope Neurological & Medical
06.2022 - 10.2024
Medical Receptionist
A-1 Imaging
07.2019 - 06.2022
Medical Receptionist
Columbus Pain Center
02.2018 - 03.2019
Receptionist
Rice and Lake Urology
01.2008 - 02.2018
Medical Receptionist
Panhandle Orthopedics
01.2005 - 01.2008
Medical Receptionist
Rice and Lake Urology
01.2004 - 01.2005
Customer Service Representative
Pinehurst Service Station
01.1986 - 06.1994
Cental High School
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