Jennifer Michelle V. Moss

Responsible for the economic and efficient operation of large- to very large-sized club facilities and activities. Implements higher level directives, formulates procedures and programs to ensure high standards of food and beverage, recreational and entertainment/promotional programs. Manages real property resources and provides expert advice on renovations, improvements, minor and major construction. Coordinates with senior military and civilian leadership and local, state and federal officials.

• Provides support to management in planning, organizing, and overseeing activities of 450 personnel in the Force Support Squadron (FSS) with direct oversight of unit training, readiness, and plans functions.
• Ensures that functions assigned to the Operations section comply with legal and regulatory requirements and meet customer needs.
• Develops goals and objectives that integrate organizational and flight objectives.
• Establishes, revises, or reviews policies, procedures, mission objectives, and organization design for the entire unit, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns with regulatory compliance and/or customer requirements.
• Implements the organization self-inspection program; reviews formal inspection reports, audits, complaints, and other reports to ensure adverse findings are addressed/corrected within the allotted time frame.
• Evaluates unit programs to ensure compliance, and performs as the squadron focal point for major inspections.
• Provides subordinate supervisors and staff with direction and advice regarding policies, procedures, and guidelines.
• Reviews and structures organization to optimize use of resources and maximize efficiency and effectiveness of the organization.
• Balances workload and provides overall direction and vision to the subordinate unit chiefs on a wide range of operations and administrative issues.
• Establishes metric and analysis systems for units managed to assess efficiency, effectiveness, and compliance with regulatory procedures.
• Evaluates requirements for additional resources submitted by subordinate supervisors, and balances organization needs with overall mission requirements and resource interests.
• Establishes review systems for the organization that makes certain
  government needs are met and validated, and that economy and quality of operations are maintained or improved.
• Reviews training recommended by subordinate supervisors to assure it is proper and promotes effective operation of the organization as a whole.
• Serves as the alternate mortuary officer and as the focal point for cross cutting unit taskings.
• Manages workflow to include tracking enlisted and officer performance reports (EPBs/OPBs), decorations, electronic Staff Summary Sheets (eSSSs), civilian appraisals, staff meeting slides, weekly reports, and operating instructions.
• Monitors the Status of Resources and Training System (SORTS) and Aerospace Expeditionary Reporting Tool (ART) status for the squadron, reports status as required, and informs management of problems before they escalate.
• Advises staff regarding policies, procedures, and directives of higher level management or headquarters.
• Discharges security responsibilities by ensuring education and compliance with security directives for employees with access to classified or sensitive material.
• Explains classification determinations to subordinate employees.
• Represents the Force Support Squadron with a variety of installation and functional area organizations.
• Establishes, develops, and maintains effective working relationships with other base organizations, senior leadership, representatives from other military services, Department of Defense (DoD) agencies, and other related civilian organizations regarding services provided.
• Meets with key customers and coordinating officials to assess
  customer satisfaction, explain organization policy and procedures, and resolves significant problems that arise.
• Ensures subordinate units provide customer guidance and training.
• Participates in special projects and initiatives and performs special assignments.
• Identifies the need for special projects and initiates milestones and goals.
• Enhances unit identity and cohesion by participating in squadron events, such as physical training, booster club, dinners, hails and farewells, and other base wide events.
• Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses.
• Determines appropriate recommendations for unresolved or questionable problems and performs follow-up.
• Researches and determines or recommends appropriate actions or
  interpretation of issues that impact organization, installation, command, or agency.
• Establishes, defines, and implements requirements for operations programs to ensure services and functions are in line with organizational goals and mission requirements.
• Develops, monitors, and analyzes applicable statistical data to track operating programs, evaluate their effectiveness and applicability to strategic goals, and plan improvements.
• Responsible for preparation, management, execution, and fiscal oversight of the flight’s budget.
• Develops capital improvement, short- and long-range plans; secures and maintains equipment, facilities, and supplies.
• Keeps senior management informed of progress of programs and advises of any significant developments that may impact plans.
• Ensures current and proposed unit training, readiness, and plans management strategies agree with DoD, Air Force (AF), and command directives.
• Oversees the Unit Training Manager’s (UTM) development of a squadron training plan, which includes all formal, ancillary, and FSS-specific military, Appropriated fund (APF), and Nonappropriated fund (NAF) civilian training. The plan includes but is not limited to Home Station Readiness Training (HSRT), Career Development Courses (CDC), On the Job Training (OJT), and Customer Service training for civilians and military members.
• Coordinates with the Manpower (FSMM) section to make sure unit authorizations support Unit Type Code (UTC) manpower and Mission Capability (MISCAP) requirements.
• Oversees Installation Personnel Readiness (IPR) to include tracking of accountability and reception processing supporting military and federal employees during contingency and crisis operations, ensuring UTC and Unit Manning Document (UMD) mismatches are identified and resolved.
• Monitors and evaluates operating units and activities to determine compliance with applicable regulations, directives, procedures, and policies.
• Identifies, analyzes, and evaluates actual and/or potential problem areas in flight activities, drawing from trend data and knowledge of the organization.
• Monitors unit requirements for base plans and verifies unit and wing taskings with functional representatives.
• Administers the unit deployment program, and may lead Search and Recovery events and other readiness functions.
• Coordinates with other wing/installation functions on casualty and mortuary, key personnel alerts and checklists.
• Oversees maintenance, storage, and shipment of equipment and systems required to support emergency operations, deployments, and Search & Recovery (S&R) operations.
• Ensures readiness of personnel in support of contingencies, exercises, and Search and Recovery actions.
• Focal point for all aspects of the readiness augmentation program, base deployment plan, rotational temporary duty (TDY) requirements, Continuity of Operations Plans (COP), and emergency action plans.
• Provides recommendations to senior managers in overall planning, and facilitates cross-functional communications within the organization.

Responsible for the economic and efficient operation of large- to very large-sized club facilities and activities. Implements higher level directives, formulates procedures and programs to ensure high standards of food and beverage, recreational and entertainment/promotional programs. Manages real property resources and provides expert advice on renovations, improvements, minor and major construction. Coordinates with senior military and civilian leadership and local, state and federal officials.

• Defined clear targets and objectives and communicated to other team members.
• Planned, organized and coordinated special events and celebrations for both military official functions and private events.
• Applied continues process improvement to meet current mission demands and customer needs while maximizing resource utilization through work center efficiency.
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
• Demanded the highest standards of Food & Beverage compliance to the Tri-Service Food Code.
• Investigated and integrated enhanced service and team management strategies to maintain accountability of Airmen dollars.
• Planned and delivered numerous activities and special events for programs and services for Airmen, Guardians, families, civilians, and contractors aligned with the Comprehensive Airmen Fitness concepts.
• Revitalized the Club image and delivered clean, neat and operational facilities to serve all program needs.
• Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
• Well-versed in both appropriated and nonappropriated funds financial, budget, and resource management applications/concepts for the Force Support Squadron and its Services activities.
• Maximized program reimbursements/incentives from all available sources to include Outside-the-Box programming with $21,000 and Fight Frenzy with $18,000 respectively.
• Increased staff performance and engagement via motivational leadership.
• Exhibited excellent communications and customer service relations skills.
• Set aggressive targets for employees to drive organizational success and strengthen motivation.
• Effectively supervised staff of 66 personnel by implementing organizational policies, protocols, work rules and disciplinary action.
• Fostered a positive work environment through proper training and development of all personnel to improve safety, security, and personnel management that upholds all EEO regulations, practices, and procedures to the highest standards.
• Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
• Streamlined operations for increased efficiency through staff training and process improvements.
• Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club's operations.
• Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
• Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
• Implemented innovative technologies to enhance overall club experience and streamline administrative processes.
• Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
• Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
• Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
• Championed environmental sustainability practices within the club's operations by implementing energy-efficient measures and waste reduction initiatives.
• Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
• Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
• Planned, organized, and coordinated special events and celebrations.
• Developed promotional campaigns to attract new customers and increase brand awareness.

Directed manpower, resources, training requirements, subordinates career progression, and personnel mission readiness to meet organizational goals and objectives. Advised and assisted unit leadership on issues concerning the professional development and overall mission success of the organization. Ensured enforcement of Air Force, installation, and squadron policies/standards to maintain a professional and ethical working environment.

• Managed and directed over 194 military and civilian personnel assigned to appropriated fund and nonappropriated fund operations with a dining facility/flight kitchen operations, fitness and aquatic centers, and a 150-room lodging; supported three Headquarters, two Wings, and 53 mission partners
• Performed personnel intakes, conducted face-to-face consultations, provided referral options, and coordinated support with various local agencies for over assigned personnel based on individual needs
• Handled sensitive and confidential information such as personal/family issues, referral performance reports, Investigation Reports, Unfavorable Information Files & Separation actions with discretion
• Ensured organizational compliance to regulations, laws, and policies and commander/higher headquarters mandates to include zero tolerance for illegal drug use, abuse/physical violence, sexual harassment /assault, and discrimination
• Organized and executed over 100 Quality of Life programs across the installation to support over 200,000 military community members to include: Concert in the Park, Monthly Wing War Fit, Sports and Field Day, Easter Eggstravaganza, and Aragon Dining Facility's Specialty Dinners
• Fulfilled human resource functions, including staff recruitment and hiring, performance evaluation and reassignments in consideration of personnel skills and qualifications
• Conducted coaching/counseling sessions, performance evaluations, discipline documents and terminations
• Established cross-activity and career-broadening training partnership between the Aragon Dining Facility and The Club operations. Developed the Distinguished Visitors Dining and curriculum on all aspect of food service preparation and catering to include fine dining, buffet, and quick services. The program included a rotational hands-on training at all food service facilities on Peterson AFB to include three restricted satellite locations with an emphasis on Public Health compliance and inspections
• Augmented Club Manager with daily operations to include financial reports, resource management, and overall facility administration

Managed the installation Fitness and Sports Center to include fitness, sports, facility operations, and aquatics; ensured focus on Comprehensive Airmen Fitness pillars - physical, achieved through various programming.

• Reviewed and revised all incoming/outgoing correspondence, publications, guidance, regulations, and directives related to all aspects of operations of the installation fitness centers
• Managed and maintained over $1M in military contracts to include maintenance, personal, service, sports official, and custodial; initiated reviews to ensure compliance and necessity
• Initiated $2.5M in facility upgrades, implemented industry programming without compromising the budget; created a state-of-the art fitness complex for over 200,000 military community members
• Developed and implemented staff training programs to include recurring training requirements as well as advanced fitness certifications

Managed and directed all aspects of the installation Fitness Assessment Cell, to include fitness testing, data entry, report preparation, data analysis, and fitness testing standards adherence.

• Developed and implemented standardized testing procedures in compliance with Air Force publications, guidance, and local procedures; ensured training of over 100 rotating augmentees and 300 Unit Fitness Program Managers
• Created section operating procedures with over 85 interagency coordination and approval
• Revamped testing facilities to include equipment upgrades and $50,000 running track resurfacing contract
• Opened communication channels with first sergeants, commanders, and Unit Fitness Program Managers from over 90 units to include 16 geographically separated units

Directed Services Career Field specific advanced courses namely: Fitness Specialist Course, Food Service Shift Leader Course, and the Activity Manager's Course for in-house, mobile training team, and computer-based training platforms.

• Reviewed and revised course materials under the direction of the Services Career Field Manager and the implementation of the Utilization and Training Workshop directives
• Maintained Services Academy instructor records in compliance with the Air Education and Training policies and procedures; secured accreditation with the Southern Association of Colleges and Schools through Air University, awarded Community College of the Air Force credits to over 1,500 Services personnel
• Created course/staff schedules in coordination with over 50 bases; maximized $1M training budget
• Enforced the security of 12 course and 30 testing materials; maintained training integrity and validity

Directed Services Academy instructors in all aspects of academia, to include instructor evaluation, training, certification, record-keeping, and classroom management.

• Enforced instructor certification through Subject Matter Testing Qualifications and instructor evaluations for 30 Services Academy instructors
• Reviewed and certified lesson plans for all Services Career Field courses in compliance with Air Education and Training policies and procedures; mentored instructors of teaching methodologies
• Tracked instructor records to include Community College of the Air Force completion, teaching hours, advanced training courses, and course certifications to include Master Instructor and the Community College of the Air Force Occupational Instructor Certifications