Jennifer O Odunze
Greenville,South Carolina
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Magnolias Manor Of Greenville
11.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Direct Support Professional
Thrive Upstate
04.2023 - Current
- Assisted individuals with daily living skills, medication administration, and transportation
- Maintained positive relationships with clients, families, and healthcare teams.
- Administered medication as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Service Representative (Remote)
St'Claire Beauty LLC
02.2020 - Current
- Provided exceptional customer service via phone, email, and social media.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Inbound/Outbound Coordinator
Benore Logistic Systems, Inc.
02.2022 - 03.2023
- Coordinated warehouse material movement, ensured accurate data entry, and prepared shipping documentation.
- Identified areas of improvement within the supply chain process, recommending changes that led to increased productivity and efficiency.
- Monitored warehouse staff performance closely, providing guidance and feedback as necessary to ensure peak productivity levels were maintained.
- Increased warehouse efficiency by developing standard operating procedures for the outbound coordination team.
- Addressed shipping-related disputes promptly, resolving conflicts professionally while maintaining positive relationships with customers and carriers alike.
- Enhanced communication between departments by implementing regular meetings and updates on outbound activities.
- Assisted in training new hires on outbound processes, contributing to a well-informed workforce capable of executing tasks accurately and efficiently.
- Reduced shipping times with optimized routing and scheduling, enhancing overall customer experience.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Materials Coordinator
Syncreon
06.2018 - 07.2020
- Receiving and inspecting materials, ensuring accurate inventory records, overseeing material movement and storage, supervising team members.
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Implemented best practices in warehouse organization for easy access and retrieval of materials.
- Completed daily cycle counts and full inventory audits.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Router/Transportation Dispatcher
LogistiCare
06.2016 - 09.2018
- Scheduling transportation, dispatching resources efficiently, monitoring operations and resolving issues, providing customer service.
- Collaborated with team members to troubleshoot and resolve complex routing issues, ensuring minimal downtime.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Implemented new software systems for dispatch management, improving overall operational productivity.
- Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
- Assisted in resolving customer complaints and grievances.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
Guest Service Agent
Crowne Plaza
09.2015 - 08.2017
- Delivering exceptional customer service, performing tasks accurately and efficiently, working independently and collaboratively, adapting to a fast-paced work environment.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
No Degree - Certified Phlebotomist
Spartanburg Community College
Duncan, SCCertified Nursing Assistant
Spartanburg Community College
Gaffney, SCBachelor of Science - Information Technology
Western Governor's University
Salt Lake City, UT06.2027
High School Diploma -
Zebulon Vance High School
Charlotte, NC06.2008
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Medical terminology knowledge
- Route Planning
- Logistics functions
- Supply Chain Coordination
- Warehouse Operations
- Dispatching Coordination
- Shipping and receiving
- Computer Skills
- Email and Phone Communication
- Attention to Detail
- Supply Inventory
- Client documentation
- Behavioral Management
- Medication Administration
- First aid and safety
- Care Plan Management
- Medical Records Management
- Patient Assessments
Certification
- Certified Nursing Assistant
- Certified Phlebotomist
Timeline
Certified Nursing Assistant
Magnolias Manor Of Greenville
11.2023 - Current
Direct Support Professional
Thrive Upstate
04.2023 - Current
Inbound/Outbound Coordinator
Benore Logistic Systems, Inc.
02.2022 - 03.2023
Customer Service Representative (Remote)
St'Claire Beauty LLC
02.2020 - Current
Materials Coordinator
Syncreon
06.2018 - 07.2020
Router/Transportation Dispatcher
LogistiCare
06.2016 - 09.2018
Guest Service Agent
Crowne Plaza
09.2015 - 08.2017
No Degree - Certified Phlebotomist
Spartanburg Community College
Certified Nursing Assistant
Spartanburg Community College
Bachelor of Science - Information Technology
Western Governor's University
High School Diploma -
Zebulon Vance High School