Jennifer P Walters
Port St Lucie,FL
Summary
Dynamic customer service professional with extensive experience at Trader Joe's, adept at resolving complaints and enhancing customer loyalty. Proven expertise in cash handling and drawer management, complemented by strong adaptability and a calm demeanor. Successfully increased sales through effective communication and product promotion, fostering a welcoming shopping environment.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Trader Joes
10.2010 - 03.2025
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Fiscal Officer 1
State of Maryland Department of Health and Mental Hygiene
08.2008 - 04.2019
- Reviewed monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
- Developed, implemented and maintained internal standards, processes and routines based on group requirements.
- Gathered, summarized and analyzed significant amounts of transactional data to make reasonable conclusions and facilitate key accounting and business decisions.
- Delivered monthly reviews to finance leadership to explain performance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Education
Bachelor of Arts - Marketing Management
Trinity College
Washington DCMBA - Accountings
Bowie State University
Bowie, MD01-2005
Skills
- Drawer management
- Check processing
- Customer service
- Time management
- Customer inquiries
- Calm demeanor
- Cash register operation
- Adaptability and flexibility
- Cultural awareness
- Cash handling expertise
- Customer complaint resolution
- Phone etiquette
- Merchandise restocking
- Issue escalation
- Order coordination
Timeline
Customer Service Cashier
Trader Joes
10.2010 - 03.2025
Fiscal Officer 1
State of Maryland Department of Health and Mental Hygiene
08.2008 - 04.2019
Bachelor of Arts - Marketing Management
Trinity College
MBA - Accountings
Bowie State University
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