JENNIFER P ZULUAGA
Tampa,Florida
Summary
Bilingual professional with a proven track record at the Florida Health Department, skilled in optimizing workflows, improving patient care, and ensuring compliance. Experienced across healthcare, legal, and sales sectors, with expertise in Microsoft Office and cross-cultural communication. Known for driving operational improvements, fostering client relationships, and contributing to team success.
Overview
9
9
years of professional experience
Work History
SENIOR CLERK
Florida Health Department
Tampa, Florida
03.2024 - Current
- Optimized patient intake workflows, significantly cutting down wait times and improving scheduling precision for walk-in patients.
- Ensured accurate collection of demographic and medical information, adhering to all healthcare compliance and regulatory standards.
- Coordinated with clinical teams to streamline documentation processes, ensuring timely completion of medical records and reports.
- Enhanced insurance verification protocols, minimizing errors and boosting the reliability of financial documentation.
PARALEGAL ASSISTANT
Winters & Yonker Personal Injury
Tampa, FL
10.2022 - 12.2023
- Managed high-value personal injury cases, organizing legal documents, depositions, and litigation materials to ensure seamless case progression.
- Performed legal research to assist attorneys with case strategies, contributing to higher case success rates.
- Developed and nurtured client relationships, providing clear communication on case developments and managing expectations throughout the legal process.
- Maintained strict confidentiality in handling sensitive client data, ensuring adherence to privacy laws and regulatory standards.
SALES AND FINANCE MANAGER
4 Points Auto LLC
Nashville, TN
12.2020 - 08.2022
- Managed financial reporting and account tracking, delivering weekly updates to support key business decisions.
- Created marketing campaigns that increased customer engagement and generated more sales inquiries.
- Oversaw the sales process, ensuring smooth transactions from client inquiry to vehicle delivery and maintaining high customer satisfaction.
- Developed financing options, improving conversion rates and boosting revenue.
AGENT TRAINEE
Direct Auto Insurance
Nashville, TN
07.2019 - 11.2020
- Evaluated client insurance needs and recommended customized policies, leading to higher client satisfaction and retention.
- Handled client inquiries promptly, resolving issues and fostering long-term relationships.
- Managed policy updates and payments, ensuring accurate and timely coverage.
- Cross-sold additional policies, expanding client portfolios and driving revenue growth.
PRODUCTION PLANNER
Nefab
Memphis, TN
07.2016 - 12.2018
- Supported business developers in project execution, ensuring all project activities were completed on time and within budget
- Improved operational workflows and reduced production delays by optimizing processes and materials delivery
- Collaborated with cross-functional teams to meet production goals, enhancing overall project efficiency
- Audited payroll data, identified and corrected discrepancies, and generated accurate reports in ADP and TKO systems to resolve payroll issues.
Education
Some College (No Degree) - Intensive English For Internationals
University of Memphis
Memphis, TN06-2016
Bachelor of Science - Business Administration
Universidad Tecnológica De Pereira
Pereira, Colombia07-2015
Skills
- Bilingual, write and speak fluent English and Spanish
- Customer service
- Intercultural awareness
- Excellent phone, email, and written communication skills
- Teamwork and organizational skills
- Time Management
- Goal setting
- Advance Microsoft Office (Word, Excel, PPT)
- Knowledge of QuickBooks accounting software
- Knowledge of auto dealer CRM
- Knowledge of Aderant legal software
- Knowledge of SAP ERP
- Knowledge of HMS/FLSHOTS Software
Languages
- Spanish, Native proficiency
- English Fluent
Accomplishments
Recognition Employee of the Quarter for 3rd Quarter 2024
Florida Department of Health in Hillsborough County
Disease Control Division
References
Amy Hopkins, APRN, FNP-C
Florida Department of Health-Hillsborough,
Division of Disease Control, Nurse Practitioner
Ph: 813-559-4641
Fax: 813-975-2014 or 813-274-1946
E-mail: amy.hopkins@flhealth.gov
Sandra L. Soto, RN
Community Health Nursing Supervisor
Florida Department of Health
Disease Control
Office: (813) 559-4661
Mobile: (813) 239-6235
Fax: (813) 307-3541
Email: sandra.soto3@flhealth.gov
Bianca Popa
Winters and Yonker Personal Injury
Personal injury attorney in Tampa, Florida
601 W Swann Ave, Tampa, FL 33606
Mobile: (941) 266 - 8987
Timeline
SENIOR CLERK
Florida Health Department
03.2024 - Current
PARALEGAL ASSISTANT
Winters & Yonker Personal Injury
10.2022 - 12.2023
SALES AND FINANCE MANAGER
4 Points Auto LLC
12.2020 - 08.2022
AGENT TRAINEE
Direct Auto Insurance
07.2019 - 11.2020
PRODUCTION PLANNER
Nefab
07.2016 - 12.2018
Some College (No Degree) - Intensive English For Internationals
University of Memphis
Bachelor of Science - Business Administration
Universidad Tecnológica De Pereira