Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jennifer Pamela Araya Morales

Columbia,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Loan Consultant /Bank Teller

Coopeande Credit Union
07.2015 - 01.2020
  • Increased client retention rates by offering exceptional service and fostering strong relationships.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Exceeded sales goals through proactive networking and lead generation initiatives.
  • Optimized the use of CRM tools for efficient tracking of client interactions and loan pipeline management.
  • Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
  • Coordinated with various departments such as credit, legal, and operations to expedite loan closures efficiently.
  • Advised clients on mortgage, education and personal loans.

Reservation Associate

Hotel Arenas Del Mar
12.2011 - 09.2014
  • Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.
  • Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
  • Utilized strong organizational skills to manage reservation records accurately and efficiently.
  • Streamlined reservation processes for improved accuracy and guest experience.

Assistant Restaurant Manager

Los Sueños Resort And Marina
01.2008 - 10.2011
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.

Front and Back Desk Receptionist

Hotel Issimo Suites
06.2006 - 12.2007
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Reduced wait times for clients by effectively managing check-in procedures during peak hours of operation.
  • Boosted office organization by maintaining up-to-date records and filing systems.
  • Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
  • Contributed to team success by assisting in various administrative tasks when needed.

Restaurant Hostess/Customer Service Cashier

Hotel Parador Resort And Spa
04.2004 - 05.2006
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

High School Diploma -

Liceo De Quepos
MEP
12.2006

Skills

  • Loan structuring
  • Risk evaluation
  • Debt Settlement
  • Consumer Lending
  • Friendly
  • Banking

Additional Information

Firstly, my experience working as a loan officer/teller has instilled in me knowledge of financial management, customer service and quick decision-making skills. As a result, I am confident in my ability to collaborate with clients to provide practical and sustainable solutions. Secondly, my experience has developed my communication skills and teamwork abilities. In this role, I regularly collaborated with colleagues to share information, knowledge and resources, and I build trusting relationships with customers through my effective communication. Finally, my experience has taught me the importance of organization in order to ensure successful completion of every task. Be it coordinating with various departments or daily administrative duties, keeping a tab on details, has contributed to my professional growth. I believe my communication skills, teamwork abilities, and organizational capabilities make me an ideal candidate for the position. I am confident that I will be a valuable asset to your organization.

I understand that there is a gap in my work history, due to my time away for taking care of my daughter. Rest assured that my break hasn't hindered my drive or enthusiasm for professional growth. Rather, it has motivated me to sharpen my skills and stay updated with industry trends so that I am ready to restart my career.

Timeline

Loan Consultant /Bank Teller

Coopeande Credit Union
07.2015 - 01.2020

Reservation Associate

Hotel Arenas Del Mar
12.2011 - 09.2014

Assistant Restaurant Manager

Los Sueños Resort And Marina
01.2008 - 10.2011

Front and Back Desk Receptionist

Hotel Issimo Suites
06.2006 - 12.2007

Restaurant Hostess/Customer Service Cashier

Hotel Parador Resort And Spa
04.2004 - 05.2006

High School Diploma -

Liceo De Quepos
Jennifer Pamela Araya Morales