Jennifer Patricia Ocampo
San Fernando,Pampanga
Summary
To gain employment with a company that offers a dynamic working environment with a consistently positive atmosphere where to utilize and learn new skills, expand my knowledge, and implement them for the betterment of the business operations to support corporate growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reporting Analyst
Tata Consultancy Services
04.2017 - Current
- Initiate reports creation, management and delivery of KPI evaluations including Business Reviews.
- Scheduling, process time-off requests, and generate reports to show productivity and performance changes for entire program
- Timekeeping for Payroll (local site)
- Generate daily, weekly, and monthly reports for agents for upper management
- Roster Management and Reporting of all Program Staff (Agent to Support Roles)
- Business Reviews data gathering and presentation (internal and external)
Coordinator
Smart Communication
09.2016 - 03.2017
- Planned, organized and executed promotional events.
- Attended various industry events to gain valuable insight, promote services and expand vendor network.
- Supervised event happenings and intervened quickly to resolve problems.
- Remained knowledgeable on company products and services for effective client promotion.
Senior Customer Service Associate
TTEC Pampanga
07.2008 - 06.2016
- Provided clear and concise step-by-step technical support to guide clients.
- Employed issue-resolution skills to respond to customers faster than company average.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Education
Bachelor of Business Administration - Major in Business Management Specialized in Human Resource Management
Holy Angel University
2008
Skills
- Complex problem solving
- Superior time management
- Excellent communication and written skills, computer literate, years of customer service and technical support experience
- Scheduling and calendar management
- Data management
- Payroll calculation
- Forecasting and planning
- Efficient multitasking
- Excel proficient
Certification
- Lean Six Sigma Green Belt Certified
Timeline
Reporting Analyst
Tata Consultancy Services
04.2017 - Current
Coordinator
Smart Communication
09.2016 - 03.2017
Senior Customer Service Associate
TTEC Pampanga
07.2008 - 06.2016
Bachelor of Business Administration - Major in Business Management Specialized in Human Resource Management
Holy Angel University
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