Jennifer R Johnson
Warren,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position in a new field, that offers a rewarding challenge.
Overview
24
24
years of professional experience
Work History
Document Specialist
ABN AMRO Corporate Headquarters
01.2003 - 10.2007
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Provided support for document controls and worked with contract documents.
Customer Service Representative
ABN AMRO Corporate Headquarters
02.2001 - 01.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Teller Supervisor
Standard Federal Bank
07.2000 - 02.2001
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller
Standard Federal Bank
01.2000 - 07.2000
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Cashier
Rite Aid
11.2012 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Supervisor
Rite Aid
05.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Utica High School
Utica, MI06.1999
Skills
- Safety Awareness
- Active Listening
- Activity Planning
- Field Trip Supervision
- Calm and Patient Demeanor
- Encouraging Participation and Inclusivity
Timeline
Shift Supervisor
Rite Aid
05.2022 - Current
Cashier
Rite Aid
11.2012 - 05.2022
Document Specialist
ABN AMRO Corporate Headquarters
01.2003 - 10.2007
Customer Service Representative
ABN AMRO Corporate Headquarters
02.2001 - 01.2003
Teller Supervisor
Standard Federal Bank
07.2000 - 02.2001
Teller
Standard Federal Bank
01.2000 - 07.2000
High School Diploma -
Utica High School
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