Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Ramos

Hawthorne,CA

Summary

Proactive and experienced logistics professional bringing years of experience coordinating shipments with excellent customer service and problem-solving abilities. Dedicated to efficiency and reliability in personal work and collaborative projects. Passionate about achieving a position that allows for meaningful contributions to the success of a business and committed to continual performance development in the workplace. Creative thinker who thrives in a collaborative team environment, yet able to work independently with minimal supervision.

Overview

28
28
years of professional experience

Work History

Client Service Account Executive

Empire Worldwide Logistics
07.2023 - 01.2026
  • Managed shipments for all accounts, international and domestic from A to Z
  • Managed FCL, LCL and Air shipments
  • Distributed documents to customers, brokers and trucking companies
  • Processed all payments to carriers via PayCargo, Epic, CargoSprint and Emodal
  • Distributed final invoices to all customers
  • Managed our Vietnam team (3)
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Domestic/Intern. Logistics Specialist

HydraFacial LLC
01.2021 - 01.2023
  • Managed shipments for special accounts, international and domestic
  • Managed LTL, truck load and parcel shipments
  • Coordinated all the logistics for Supply Chain and Production team
  • Reviewed supplier and vendor invoices
  • Maintained KPI’s for Supply Chain and Warehouse for daily morning meetings
  • Maintained daily reports and communicated with internal and external customers regarding status of orders
  • Managed all return products and machines, maintained return report
  • Created SOP’s for current and new procedures

Air/Ocean Import Specialist

DSV Air & Sea Inc.
01.2017 - 01.2020
  • Provided customer service, resolved client issues and increased shipment volume for special accounts
  • Negotiated rates with overseas agents for new lanes and customers
  • Scheduled and monitored daily shipments and deliveries
  • Researched and resolved accounting issues
  • Processed and updated current SOP’s for new and current customers
  • Reviewed supplier invoices

Ocean Import Agent

Kuehne + Nagel Inc.
01.2014 - 01.2017
  • Reviewed and verified arrival notices
  • Distributed documents to customers, brokers and trucking companies
  • Ensured we followed the client SOPs
  • Maintained positive vendor relations (truckers, rail lines, shipping lines, airlines)
  • Provided customer invoices
  • Health & Safety (Ocean) Committee

Distribution Coordinator

Filtec /Industrial Dynamics
01.2008 - 01.2012
  • Managed Service technicians within US territory
  • Heavy service calls and emails
  • Scheduled flights, hotel and car rentals
  • Oversaw all aspects of weekly payroll, timesheets, and receipt submission

Air/Ocean Import Agent

Expeditors International of Washington, Inc
01.1998 - 01.2005
  • Communicating daily with customers and brokers
  • Quoted new and existing business
  • Coordinated with carriers for punctual release of cargo
  • Distributed documents to customers, brokers and trucking companies
  • Coordinated all customer pickup and deliveries to airlines & steamship lines
  • Scheduled deliveries for in house customers
  • Maintained daily airline reports

Education

High School Diploma -

West Torrance High School
Torrance, CA

Skills

  • Proficient in Outlook, Excel, Exwork, CargoWise, NetSuite, PowerBI, Powerpoint, Smartsheet, KorberOne
  • Monthly KPI Reports
  • Liaising with customers on international and domestic level
  • General knowledge of import and export shipment processes
  • Ability to work in a fast and challenging environment
  • Excellent verbal and written communication skills
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Client Service Account Executive

Empire Worldwide Logistics
07.2023 - 01.2026

Domestic/Intern. Logistics Specialist

HydraFacial LLC
01.2021 - 01.2023

Air/Ocean Import Specialist

DSV Air & Sea Inc.
01.2017 - 01.2020

Ocean Import Agent

Kuehne + Nagel Inc.
01.2014 - 01.2017

Distribution Coordinator

Filtec /Industrial Dynamics
01.2008 - 01.2012

Air/Ocean Import Agent

Expeditors International of Washington, Inc
01.1998 - 01.2005

High School Diploma -

West Torrance High School
Jennifer Ramos