Jennifer Ramos
Hawthorne,CA
Summary
Proactive and experienced logistics professional bringing years of experience coordinating shipments with excellent customer service and problem-solving abilities. Dedicated to efficiency and reliability in personal work and collaborative projects. Passionate about achieving a position that allows for meaningful contributions to the success of a business and committed to continual performance development in the workplace. Creative thinker who thrives in a collaborative team environment, yet able to work independently with minimal supervision.
Overview
28
28
years of professional experience
Work History
Client Service Account Executive
Empire Worldwide Logistics
07.2023 - 01.2026
- Managed shipments for all accounts, international and domestic from A to Z
- Managed FCL, LCL and Air shipments
- Distributed documents to customers, brokers and trucking companies
- Processed all payments to carriers via PayCargo, Epic, CargoSprint and Emodal
- Distributed final invoices to all customers
- Managed our Vietnam team (3)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
Domestic/Intern. Logistics Specialist
HydraFacial LLC
01.2021 - 01.2023
- Managed shipments for special accounts, international and domestic
- Managed LTL, truck load and parcel shipments
- Coordinated all the logistics for Supply Chain and Production team
- Reviewed supplier and vendor invoices
- Maintained KPI’s for Supply Chain and Warehouse for daily morning meetings
- Maintained daily reports and communicated with internal and external customers regarding status of orders
- Managed all return products and machines, maintained return report
- Created SOP’s for current and new procedures
Air/Ocean Import Specialist
DSV Air & Sea Inc.
01.2017 - 01.2020
- Provided customer service, resolved client issues and increased shipment volume for special accounts
- Negotiated rates with overseas agents for new lanes and customers
- Scheduled and monitored daily shipments and deliveries
- Researched and resolved accounting issues
- Processed and updated current SOP’s for new and current customers
- Reviewed supplier invoices
Ocean Import Agent
Kuehne + Nagel Inc.
01.2014 - 01.2017
- Reviewed and verified arrival notices
- Distributed documents to customers, brokers and trucking companies
- Ensured we followed the client SOPs
- Maintained positive vendor relations (truckers, rail lines, shipping lines, airlines)
- Provided customer invoices
- Health & Safety (Ocean) Committee
Distribution Coordinator
Filtec /Industrial Dynamics
01.2008 - 01.2012
- Managed Service technicians within US territory
- Heavy service calls and emails
- Scheduled flights, hotel and car rentals
- Oversaw all aspects of weekly payroll, timesheets, and receipt submission
Air/Ocean Import Agent
Expeditors International of Washington, Inc
01.1998 - 01.2005
- Communicating daily with customers and brokers
- Quoted new and existing business
- Coordinated with carriers for punctual release of cargo
- Distributed documents to customers, brokers and trucking companies
- Coordinated all customer pickup and deliveries to airlines & steamship lines
- Scheduled deliveries for in house customers
- Maintained daily airline reports
Education
High School Diploma -
West Torrance High School
Torrance, CASkills
- Proficient in Outlook, Excel, Exwork, CargoWise, NetSuite, PowerBI, Powerpoint, Smartsheet, KorberOne
- Monthly KPI Reports
- Liaising with customers on international and domestic level
- General knowledge of import and export shipment processes
- Ability to work in a fast and challenging environment
- Excellent verbal and written communication skills
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Client Service Account Executive
Empire Worldwide Logistics
07.2023 - 01.2026
Domestic/Intern. Logistics Specialist
HydraFacial LLC
01.2021 - 01.2023
Air/Ocean Import Specialist
DSV Air & Sea Inc.
01.2017 - 01.2020
Ocean Import Agent
Kuehne + Nagel Inc.
01.2014 - 01.2017
Distribution Coordinator
Filtec /Industrial Dynamics
01.2008 - 01.2012
Air/Ocean Import Agent
Expeditors International of Washington, Inc
01.1998 - 01.2005
High School Diploma -
West Torrance High School