Jennifer R. Murphy
Liberty,SC
Summary
Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Prisma Health Upstate
09.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
Patient Service Specialist
Clemson Eye
04.2020 - 07.2021
- Trained new staff on filing, phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Banking Specialist
South State Bank (part-time)
02.2020 - 09.2020
- Helped customers prepare documents required to complete transactions and process requests.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
Patient Services Representative
Jervey Eye Group
06.2019 - 04.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
Patient Service Representative
InStride Piedmont Podiatry
12.2018 - 06.2019
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Men's Sales Associate
Belk
03.2014 - 12.2018
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Assistant Manager
Tuesday Morning
02.2011 - 03.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Tuesday Morning
07.2004 - 02.2011
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services until being promoted to Assistant manager in February of 2011.
Education
Certified Medical Assistant -
Tri-County Technical College
Pendleton, SC08-2011
High School Diploma -
Wren High School
Piedmont, SC06-1998
Timeline
Patient Service Representative
Prisma Health Upstate
09.2021 - Current
Patient Service Specialist
Clemson Eye
04.2020 - 07.2021
Banking Specialist
South State Bank (part-time)
02.2020 - 09.2020
Patient Services Representative
Jervey Eye Group
06.2019 - 04.2020
Patient Service Representative
InStride Piedmont Podiatry
12.2018 - 06.2019
Men's Sales Associate
Belk
03.2014 - 12.2018
Assistant Manager
Tuesday Morning
02.2011 - 03.2014
Sales Associate
Tuesday Morning
07.2004 - 02.2011
Certified Medical Assistant -
Tri-County Technical College
High School Diploma -
Wren High School
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