Jennifer Rose Scheller
Lancaster,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Club Demonstration Services at Costco
Lancaster, PA
06.2021 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Evaluated and performed equipment maintenance to support operational goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
- Reviewed operational records and reports to project sales and determine profitability.
- Followed established procedures and requirements for safe food handling, storage and service.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
Certified Nursing Assistant
Masonic Village at Elizabethtown
Elizabethtown, PA
03.2021 - 06.2021
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Cook
Wegmans
Lancaster, PA
06.2018 - 05.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Replenished food items from inventory and rotated ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Food Service Worker
Franklin & Marshall Sodexo
Lancaster, PA
08.2017 - 06.2018
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Washed, peeled and seeded fruits and vegetables.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared workstations with ingredients and tools to increase efficiency.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Overnight Stocker
Walmart
Lancaster, PA
05.2014 - 10.2014
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Used proper case cutting techniques to cut and sort stock loads.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assisted customers with product, promotion and policy information.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Pulled items from stock using lift equipment and added to shelves or bins.
Head Baker/Grill Cook
Ashton's Bagel Cafe
Ronks, PA
04.2005 - 03.2006
- Maintained cleanliness and organization of line workstations.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Distributed prepared food to servers.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Replenished food items from inventory and rotated ingredients.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Received and stored food and supplies.
- Checked quality of food products to meet high standards.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
High School Diploma -
Penn Manor High School
Millersville, PA06.1998
Landscape/Nursery Technology - Botany/Landscape
Brownstown CTC
Brownstown, PA06.1998
Skills
- Operations Management
- Schedule Oversight
- Customer-Oriented
- Hiring and Training
- Safety Awareness
- Safety Reviews
- Staff Development
- Staff Scheduling
- Business Administration
- Safety Understanding
- Inventory Management
- Training and Mentoring
- Continuous Improvement
- Labor and Food Cost Control
- Staff Management
- Document Management
- Inventory Control
- Conflict Resolution Techniques
Timeline
Shift Supervisor
Club Demonstration Services at Costco
06.2021 - Current
Certified Nursing Assistant
Masonic Village at Elizabethtown
03.2021 - 06.2021
Cook
Wegmans
06.2018 - 05.2021
Food Service Worker
Franklin & Marshall Sodexo
08.2017 - 06.2018
Overnight Stocker
Walmart
05.2014 - 10.2014
Head Baker/Grill Cook
Ashton's Bagel Cafe
04.2005 - 03.2006
High School Diploma -
Penn Manor High School
Landscape/Nursery Technology - Botany/Landscape
Brownstown CTC