Jennifer S. Becker
Ladera Ranch,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting compliance and service. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager, VP
Lendevity Inc.
02.2019 - 11.2022
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Provided exceptional customer service to customers, increasing customer loyalty 75%.
Consumer Direct Operations Manager, AVP
Amerihome Mortgage Company
10.2016 - 07.2018
- Collaborated with process owners to refine procedures, devise best practices and decreased audit findings by 75%.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Investigated and resolved departmental non-conformances.
Retail Processing Manager
EverBank
04.2012 - 10.2016
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Successfully managed team of 19 Senior Loan Processors, providing assistance and answering questions.
- Analyzed and compiled mortgage loan pipeline data to continuously optimize processes.
Jumbo Team Manager
Metlife
02.2011 - 03.2012
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Facilitated daily huddles to communicate team performance goals and results.
Senior Mortgage Loan Processor
Wells Fargo Bank, N.A.
11.2009 - 02.2011
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers to answer questions, process transactions and resolve issues.
- Handled all condition requirements to obtain file clear to close.
Closing Supervisor
Home Savings Of America
06.2009 - 09.2009
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Hired, trained and managed 7 closers.
- Created closing form to assist in monitoring closers daily production.
Education
Bachelor of Science - Public Administration
California State University - Dominguez Hills
Carson, CA12.2006
Associate of Arts - General Studies
Cerritos College
Norwalk, CA06.1996
Skills
- Project Development
- Strategic Partnership
- Staff Management
- Policy and Procedure Implementation
- Process Improvement Strategies
- High-Pressure Environments
- Maintaining Compliance
- Employee Motivation
- Workflow Planning
- Cross-Functional Communication
- Conflict Mediation
- Leadership
- Cost Containment
- Contract Review and Recommendations
- Staff Training
- Market Growth
- Business Process Re-Engineering
- Project Management
- Business Strategy Development
- Client Relations
- Multi-Site Operations
- Staff Development
- Finance Understanding
- Operation Monitoring
- Data Evaluation
- Superb Time Management Skills
- Productivity Improvement
- Business Administration
- Assignment Delegation
- Customer Relationship Management
- Solution Development
- Team Leadership
Certification
- NMLS #1888939
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Operations Manager, VP
Lendevity Inc.
02.2019 - 11.2022
Consumer Direct Operations Manager, AVP
Amerihome Mortgage Company
10.2016 - 07.2018
Retail Processing Manager
EverBank
04.2012 - 10.2016
Jumbo Team Manager
Metlife
02.2011 - 03.2012
Senior Mortgage Loan Processor
Wells Fargo Bank, N.A.
11.2009 - 02.2011
Closing Supervisor
Home Savings Of America
06.2009 - 09.2009
Bachelor of Science - Public Administration
California State University - Dominguez Hills
Associate of Arts - General Studies
Cerritos College
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