Jennifer S Lopez
Reading,PA
Summary
Dynamic professional with a proven track record at Commonwealth Clinical Group, adept in office administration and exceptional customer service. Fluent in Spanish and English, excels in problem-solving and efficient time management. Demonstrated ability to enhance patient experience and streamline front desk operations, contributing to significant improvements in client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Office Support Staff Member
Commomwealth Clinical Group
450 S. 5th St. Reading PA, 19602
03.2022 - Current
- Organized, maintained and updated information in computer databases.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Facilitated effective communication between patients, clinical staff, and other healthcare providers by promptly relaying messages and ensuring accurate information transfer.
- Conducted initial intakes with new clients over the phone or in-person, gathering relevant background information for proper therapist assignment.
- Managed financial transactions with precision, including collecting payments from patients and handling insurance matters.
- Collaborated with billing department in resolving any discrepancies or issues related to insurance claims and patient payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Ensured patient confidentiality through adherence to HIPAA regulations while handling sensitive information.
Sales Associate
Victoria's Secret & PINK
Wyomissing, PA
10.2017 - 03.2022
- Greet costumers and ascertain what each costumer wants and need.
- Responded to costumer question and request in a prompt and efficient manner.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Returned change and currency and processed debit and credit card payments.
- Maintain knowledge of current sales and promotion, policies regarding payment and exchanges,and security practices.
TAP Supervisor
Victoria's Secret & PINK
Wyomissing, PA
10.2018 - 01.2019
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Recruited, managed and motivated member retail team to give every guest positive and memorable experiences.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Crew Member
Chipotle Mexican Grill
New York, NY
10.2016 - 10.2017
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Crotona International High School
Bronx, NY06.2017
Skills
- Exceptional Customer Service
- Bilingual in Spanish and English
- Front Desk Operations
- Office Administration
- Appointment Scheduling
- Typing and filing
- Payment Collection
- Problem-solving skills
- Exceptional time management skills
- Point of Sale Knowledge
Timeline
Office Support Staff Member
Commomwealth Clinical Group
03.2022 - Current
TAP Supervisor
Victoria's Secret & PINK
10.2018 - 01.2019
Sales Associate
Victoria's Secret & PINK
10.2017 - 03.2022
Crew Member
Chipotle Mexican Grill
10.2016 - 10.2017
High School Diploma -
Crotona International High School