Jennifer S. Martinez
Espanola,NM
Summary
Dependable medical team member with 8 1/2 years of experience in customer service, clinical front and back office settings. Talented at supporting clinic operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Flexible hard worker ready to learn and contribute to team success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Care Assistant II
CHRISTUS St. Vincent
09.2022 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Implemented infection control protocols effectively, reducing the spread of illness within the facility.
Medical Assistant/Telehealth Clinical Technician
Espanola VA Clinic
12.2020 - 07.2022
- Interview patients, measure vital signs, and record information in patient’s electronic medical record
- Obtain medical histories from patients; verify patient information
- Assist providers during examinations and treatment
- Perform ancillary testing (EKG, injections, blood draws, etc.) Collect lab specimens from patients.
- Schedule clinic appointments, patient check in and/or out of clinic, and verify all clinical reminders due at the time of each visit
- Perform telehealth imaging, including tele-retinal screening, tele-dermatology, and other telehealth programming as technology becomes available
- Initiates consultations for patients on behalf of the primary care provider, who retains responsibility for patient care
- Serves as a patient site clinical coordinator and manager for telehealth services in assigned clinics.
Centralized Scheduler
Southwest Care Center
05.2019 - 11.2020
- Schedule appointments for all 4 clinics, route calls to appropriate persons in clinics, take medication refill requests, messages, and send urgent calls to triage nurse
- Update patient demographics, insurance information, and register new patients into EHR
- Answer an average of 100 calls per day
- Answer patient questions and use available resources to help patients
- Communicate with nurses, doctors, case managers, insurance companies and support staff.
Clerical/Lead Medical Assistant
Espanola VA Clinic
12.2015 - 05.2019
- Perform venipunctures point of care testing and administer immunizations
- Patient check in including, vitals, complete clinical reminders, data entry, scheduling appointments, communicating via email and skype, handling incoming and outgoing mail, faxes, relaying messages to appropriate personnel, collecting insurance as needed, ordering medical and office supplies, and various office duties, communicating via online messaging system with patient inquiries, keep daily wait time logs, have visitors sign in and get approval before giving them access to the clinic, and make sure front office and clinical duties are being done to keep a good flow according to standards.
Student
Santa Fe Community College
08.2013 - 08.2015
- Completed rigorous readings as directed to support unit learning goals.
- Partnered with local businesses to establish internship opportunities for students, facilitating hands-on learning experiences in their chosen fields.
- Conducted research projects, gathering data and information from a variety of sources.
Cocktail Server
Ohkay Casino
01.2013 - 07.2013
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
Cashier
Smith's Food & Drug Stores
10.2008 - 10.2009
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Dillard's
11.2004 - 05.2005
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold additional products and services to customers, increasing revenue.
Florist/Cashier
Floral Expressions
07.2003 - 08.2004
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Nurtured flowers to maintain quality and promote longevity.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Education
Certificate of Medical Assisting -
Santa Fe Community College
Santa Fe, NM08.2015
Diploma -
Espanola Valley High School
Espanola, NM05.2002
Skills
- Healthcare expertise
- Infection control standards
- Medical terminology knowledge
- Collecting specimens
- Patient relations
- Team collaboration
- Email and telephone decorum
- Customer assistance and interaction
- Call routing
- Data entry
- HIPAA compliance
- Certified in Basic Life Support (BLS)
Certification
- Certified Medical Assistant (CMA)
Timeline
Patient Care Assistant II
CHRISTUS St. Vincent
09.2022 - Current
Medical Assistant/Telehealth Clinical Technician
Espanola VA Clinic
12.2020 - 07.2022
Centralized Scheduler
Southwest Care Center
05.2019 - 11.2020
Clerical/Lead Medical Assistant
Espanola VA Clinic
12.2015 - 05.2019
Student
Santa Fe Community College
08.2013 - 08.2015
Cocktail Server
Ohkay Casino
01.2013 - 07.2013
Cashier
Smith's Food & Drug Stores
10.2008 - 10.2009
Cashier
Dillard's
11.2004 - 05.2005
Florist/Cashier
Floral Expressions
07.2003 - 08.2004
Certificate of Medical Assisting -
Santa Fe Community College
Diploma -
Espanola Valley High School
- Certified Medical Assistant (CMA)