Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Stacey cardenas

Los Angeles,CA

Summary

Proven leader and efficient organizer, adept at patient scheduling and bilingual communication, significantly enhanced customer satisfaction at The Social Hog. Excelled in team leadership at Oxfam America, driving increased campaign engagement. Skilled in insurance verification and maintaining confidentiality, consistently ensuring HIPAA compliance at Total Care Dental & Orthodontics. My will to learn and explore new things has always been a growing factor in my career.

Overview

7
7
years of professional experience

Work History

Property Management Assistant

RCA
02.2023 - 04.2024
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Developed and implemented marketing strategies to increase occupancy rates.

Front Desk Medical Receptionist

Total Care Dental & Orthodontics
09.2022 - 10.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Reviewing patients treatment plan, and taking payments.

Office Manager

Mc Furniture
02.2018 - 06.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Call Center Representative

The Social Hog
11.2017 - 01.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Campaign Coordinator

Oxfam America
06.2017 - 09.2017
  • Built strong partnerships with community organizations to broaden outreach efforts and increase supporter base.
  • Generated increased public interest in campaigns by collaborating and creating shareable content.
  • Spearheaded digital advertising efforts that led to increased website traffic during key campaign periods.
  • Analyzed campaign data to inform decision-making, adjusting tactics as needed to achieve objectives more efficiently.

Education

High School Diploma -

Huntington Park Senior High School
Huntington Park, CA
06.2017

Skills

  • Patient Scheduling
  • Appointment management
  • Insurance Verification
  • Patient Registration
  • Team Leadership
  • Organization Skills
  • Marketing
  • Bilingual: Spanish
  • Document Preparation

Timeline

Property Management Assistant

RCA
02.2023 - 04.2024

Front Desk Medical Receptionist

Total Care Dental & Orthodontics
09.2022 - 10.2023

Office Manager

Mc Furniture
02.2018 - 06.2019

Call Center Representative

The Social Hog
11.2017 - 01.2018

Campaign Coordinator

Oxfam America
06.2017 - 09.2017

High School Diploma -

Huntington Park Senior High School

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Jennifer Stacey cardenas