JENNIFER TIPPS
Oklahoma City,OK
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
15
15
years of professional experience
Work History
Patient Appointment Coordinator
Dean McGee Eye Institute
Oklahoma City, Oklahoma
01.2022 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Service Representative
OU Children's Hospital
Oklahoma City, OK
10.2020 - 12.2021
- Reviewed and corrected claim errors to facilitate smooth processing.
- Check insurance and collect co-pays/money due.
- Obtained referrals and scheduled accordingly.
- Follow up when needed.
- Received/processed stock into inventory management system.
- Resolved problems, improved operations, and provided exceptional service.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day; compiled daily financial records.
- Used Group Management to schedule appointments.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Resolved problems, improved operations and provided exceptional service.
- Handled 50 calls per day to address customer inquiries and concerns.
Patient Service Representative
Dean McGee Eye Institute
Oklahoma City, OK
11.2018 - 01.2020
- Reviewed and corrected claim errors to facilitate smooth processing.
- Check insurance and collect co-pays/money due.
- Explain plans of treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day; compiled daily financial records.
- Used Group Management to schedule appointments.
- Resolved problems, improved operations and provided exceptional service.
- Handled 50 calls per day to address customer inquiries and concerns.
Lead Front Office Medical Assistant
The Spa Society
Oklahoma City, OK
01.2014 - 02.2019
- Posted payments and charges to patient accounts and participated in billing processes.
- Answer phones using multi phone system, transfer calls, return patient phone calls, take detailed phone messages.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Used Vagaro to maintain and update over 100 medical records.
Office Assistant
Jo's Little Rascals Daycare LLC
Oklahoma City, OK
01.2008 - 09.2018
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Drafted biweekly time sheets for 25 executives and employees.
Education
A.S - Business, General Studies, Business/Market Management
Oklahoma City Community College University of Central Oklahoma
05.2018
Skills
- Office administration
- Business administration
- Customer relations and communications
- Recordkeeping
- Spreadsheet management
- Multi-line phone proficiency
- Scheduling
- Report Preparation and Analysis
- Appointment Coordination
- Team Management
- Customer Experience
- Patient Privacy
- Calendar Software
- HIPAA Regulations
- Patient Registration
- Administrative Duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Appointment Coordinator
Dean McGee Eye Institute
01.2022 - Current
Patient Service Representative
OU Children's Hospital
10.2020 - 12.2021
Patient Service Representative
Dean McGee Eye Institute
11.2018 - 01.2020
Lead Front Office Medical Assistant
The Spa Society
01.2014 - 02.2019
Office Assistant
Jo's Little Rascals Daycare LLC
01.2008 - 09.2018
A.S - Business, General Studies, Business/Market Management
Oklahoma City Community College University of Central Oklahoma
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